VIP Travel Counselor Job

You delight the traveler/travel arranger

• Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances


• Create domestic and international travel arrangements for clients to include air, hotel, and ground transportation.


• Build credibility and loyalty to CWT by ensuring consistency of service delivery (even if the person is unknown) around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler feel special


• Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation

You build CWT's commercial value

• Sell products that are of commercial value to CWT and contribute to CWT's profitability


• Operates with discretion for clients and the travel arrangers


• Follow company procedures, guidelines and standards


• Remain current on value we provide to each customer


• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate


• Adapt and change as requirements of the business change


• Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business


• You represent and strengthen the CWT brand in how you work on a day-to-day basis


• Minimum High School diploma or equivalent


• 5-7 years experience in the travel industry in a similar position or in a customer service center required


• Superior written and verbal communication skills (in person and on phone)


• Proficient in Sabre GDS


• Very customer focused and service oriented


• Proven ability to create travel arrangements including air, hotel and ground transportation (including transactions that are multi-segment/multi-destination)


• Ability to handle multi-cultural clientele


• Diplomatic problem solver and results-driven


• Adaptable and motivated to learn


• Proficiency in technology to research options and to complete process requirements


• Knowledge of the Microsoft Excel, Avaya phone system, Moxie, and Power Express a plus


• Preferred understanding of international travel as well as requirements (e.g. visas, passports and immunization requirements) as to comfortably advise clients of those requirements