VIP Travel Counselor job Irving Texas
VIP Travel Counselor job Irving Texas
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VIP Travel Counselor Job

Employer Name: SpiderID: 7856806
Location: Irving, Texas Date Posted: 8/14/2018
Wage: Negotiable Category: Travel Agent
Job Code: 1800040M

Job Description:

You delight the traveler/travel arranger

  • Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances

  • Create domestic and international travel arrangements for clients to include air, hotel, and ground transportation.

  • Build credibility and loyalty to CWT by ensuring consistency of service delivery (even if the person is unknown) around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler feel special

  • Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation

You build CWT's commercial value

  • Sell products that are of commercial value to CWT and contribute to CWT's profitability

  • Operates with discretion for clients and the travel arrangers

  • Follow company procedures, guidelines and standards

  • Remain current on value we provide to each customer

  • Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate

  • Adapt and change as requirements of the business change

  • Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business

  • You represent and strengthen the CWT brand in how you work on a day-to-day basis

  • Minimum High School diploma or equivalent

  • 5-7 years experience in the travel industry in a similar position or in a customer service center required

  • Superior written and verbal communication skills (in person and on phone)

  • Proficient in Sabre GDS

  • Very customer focused and service oriented

  • Proven ability to create travel arrangements including air, hotel and ground transportation (including transactions that are multi-segment/multi-destination)

  • Ability to handle multi-cultural clientele

  • Diplomatic problem solver and results-driven

  • Adaptable and motivated to learn

  • Proficiency in technology to research options and to complete process requirements

  • Knowledge of the Microsoft Excel, Avaya phone system, Moxie, and Power Express a plus

  • Preferred understanding of international travel as well as requirements (e.g. visas, passports and immunization requirements) as to comfortably advise clients of those requirements

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: Carlson Wagonlit Travel Company Type:
Company: Carlson Wagonlit Travel

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