Program Account Manager job Washington District of Columbia
Program Account Manager job Washington District of Columbia
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Program/Account Manager Job

Employer Name: SpiderID: 7829758
Location: Washington, District of Columbia Date Posted: 8/8/2018
Wage: $68600.0 - $103000.0 per year Category: Travel Agent
Job Code: 170005A7

Job Description:

Carlson Wagonlit Travel SatoTravel CWT is seeking an experienced and talented Program/Account Manager for our Arlington, VA location. As an Program/Account Manager, you will serve as the primary contact, provide customer service and build the business relationship between CWT and a designated portfolio of clients providing account management, strategic leadership and direction in order to retain, expand and develop the travel program within assigned client portfolio. Client portfolio may include accounts with strategic and complex requirements.

As the U.S. military and government division of Carlson Wagonlit Travel(CWT), CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.

We are very proud of our 65+ year history serving U.S. military and government clients, and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family, and encourage you to check out our career opportunities and start your journey with CWTSatoTravel today.

Candidates located in the Washington, DC Metro Area are preferred. Will consider a possible telecommute position for highly qualified candidate.

  • Provide account management for multi-national, regional or local business travel agreements to pre-approved budgets as established for the identified client portfolio; monitor scope creep, contract renewal dates and financial triggers, while insuring that CWT receives cost recovery on all services

  • Conduct regular reviews of each client's travel program to assess the maturity of the client's program and identify opportunities for improvement

  • Develop and execute a travel management business plan by client detailing objectives, strategies and measurable goals

  • Drive consistency and optimization of national, regional or global travel program

  • Ensure consistent, efficient and cost effective delivery of account management products and services to clients, identifying gaps and proactively resolving discrepancies, while aligning account management deliverables/time allocation to account management cost recovery

  • Prepare and deliver presentations and other methods of education in order to modify client behavior to ensure travel management compliance

  • Identify incremental business opportunities within existing client portfolio; sell CWT products and services realizing increased value for client and revenue for CWT

  • Develop and maintain multi-level client relationships and provide excellent customer service and support for clients in various time zones, communicating by phone, email and in person as necessary

  • Represent the clients within CWT, communicating with the key departments of CWT on matters of delivery required, as part of the client agreement

  • Provide, in a format agreed with the client, formal analysis, commentary and recommendations on client's travel

  • Monitor and report on client specific KPI's at intervals determined by the Agreement and/or client if not defined

  • Monitor and report on client profitability levels, and address profitability improvement where possible

  • May work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

  • Exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results

  • Perform other duties as assigned

M&G specific responsibilities:

  • Must obtain, and maintain, working knowledge of Military & Government specific travel requirements and applications such as Federal Travel Regulation (FTR), Joint Travel Regulation (JTR), and DTS

  • Must work with subcontracted travel management companies as part of government contracts

We are looking for energetic self-starter who exemplifies the following traits:

  • Bachelor's or equivalent experience in travel industry preferred

  • 5+ years experience in the travel industry preferred. Experience managing travel accounts is preferred

  • Knowledge of travel industry. Knowledge of government travel policies a plus

  • Strong influencing skills to enable motivation of direct and indirect teams across multiple geographic locations. Outstanding written and verbal English communication skills. Highly developed presentation skills. Excellent critical thinking, negotiation and problem solving skills

  • Demonstrated initiative. Strong attention to detail. Keen customer service orientation

  • Ability to read and understand contracts and service agreements. Ability to monitor and report on profitability, budget and performance indicators. Ability to work effectively both independently and collegially

  • Occasional travel is required

  • Ability to provide support to customers in various time zones

Because this work would be with our Military & Government Clients, you will be subject to a background check including a credit check and criminal history review.

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: Carlson Wagonlit Travel Company Type:
Company: Carlson Wagonlit Travel

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