Billing Analyst I Job

Principal Purpose of Position

• Communicates effectively with Leadership, Billing team, and Internal Clients.
• Support and Execute one or more of the following for non-complex requests:
  • Accurately complete Billing Inquiries for clients including, but not limited to, clearing open invoices from Accounts Receivable, completing journal entries, lease revisions, and manual adjustments.
  • Researching and resolving the cause of vehicles appearing on the lease suspense report.
  • Review Diversion requests and work with BRF+ programmer to ensure requests are completed accurately.
  • Resolve ZZ charges via write-off, rebill, capping charges to lease, etc.
  • Price NEO invoices for clients that purchase vehicles through Holman as well as process prebills.
  • Complete necessary account reconciliations and review with internal teams.
  • Take ownership of the Billing tasks associated with and complete requests for special handling clients.

• Complete email billing setups, updates, resends, as well as ZIP Manual sends.
• Review new client implementation profiles, complete parameters set-up, update current parameters, and review test and live bills for accuracy.
• Responsible for 3rd Party Funding clients.
• Complete the Billing responsibilities associated with Internal Sales/Sellbacks/Cross Border Sales.
• Review new client implementation profiles, complete parameters set-up, update current parameters, and review test and live bills for accuracy.
• Respond to questions from our Internal Customer where appropriate.
• Perform all other duties and special projects as assigned.

Education and/or Training:

• Bachelor’s degree in a related field or equivalent work experience
• Additional education, certifications, or other distinctions are a plus
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
• Experience using SAP is preferred but not required.

Relevant Work Experience:

• 2-4 years’ experience
• Accounting, Billing, Accounts Payable, Accounts Receivable experience
• Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and structure
• Breadth and depth of expertise in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department

Planning/Organizing/Managerial Knowledge:

• Strong math, organization, critical thinking, and problem solving skills
• Proactive, organized approach to multitasking and prioritization
• Effectively manages time and consistently meets deadlines with some guidance from manager
• Ability to organize and prioritize multiple tasks and make appropriate decisions in a fast paced environment
• Demonstrates accuracy, thoroughness and effectiveness in work
• Strong organization, critical thinking, and problem solving skills, with ability to work independently as well as collaboratively in a team environment
• Demonstrates attention to detail and commitment to doing quality work
• Adjusts quickly to new or changing assignments, processes and people
• Displays professionalism and remains composed when faced with challenges
• Learns from experience; modifies behavior to be more effective
• Recognizes one’s own strengths and opportunities for growth
• Solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using standard procedures
• Applies expertise to improve efficiency and accomplish objectives within own area of responsibility
• Understands the key business drivers; uses this knowledge in own work. Expands fundamental knowledge in own function and broadens skills
• Decisions are guided by policies and procedures; receives moderate guidance and oversight from manager

Communicating & Influencing Skills:

• Strong verbal and written communication skills
• Strong interpersonal and customer service skills
• Ability to summarize and express information and ideas in a clear and organized manner
• Responds to non-standard requests; investigates with assistance from others as needed
• Gathers, clarifies, and applies information to provide timely and effective responses to the needs of both internal and external customers
• Takes personal responsibility for customer satisfaction and loyalty
• Works independently or with others within own area or department to achieve team goals
• Identifies and removes barriers to effective teamwork
• Offers support to other team members; follows through on commitments
• Applies emotional intelligence in responses and reactions
• Demonstrates consistency between words and actions
• Listens openly and carefully to others’ ideas and suggestions; respects opposing points of view
• Consistently earns trust, loyalty and respect of others
• Works independently or with others within own area or department to achieve team goals

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