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User Support Technician Job
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| Employer Name: Teknowiz Consulting Inc |
SpiderID: 13770237 |
| Location: Toronto, Ontario |
Date Posted: 6/14/2024 |
| Wage: 29.00 |
Category: Information Technology |
| Job Code: |
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| Number Of Openings: 1 |
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Job Description:
Overview
Languages
English
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
1 year to less than 2 years
Responsibilities
Tasks
Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents
Additional information
Security and safety
Basic security clearance
Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Tight deadlines
Attention to detail
Sitting
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Benefits
Other benefits
Free parking available
Who can apply to this job?
Only apply to this job if:
You are a Canadian citizen, a permanent or a temporary resident of Canada.
You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
How to apply
Direct Apply
By applying directly on Job Bank (Direct Apply)
By email
teknowizconsulting@gmail.com
How-to-apply instructions
Here is what you must include in your application:
Cover letter
This job posting includes screening questions. Please answer the following questions when applying:
Are you currently legally able to work in Canada?
Are you willing to relocate for this position?
Do you have previous experience in this field of employment?
What is the highest level of study you have completed?
Job Requirements:
Responsibilities
Tasks
Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents
Job Criteria:
Start Date: 06/14/2024
Position Type: Full-Time Permanent
Years of Experience Required: 1
Education Required: Other
Overnight Travel: None
Vacation Time: No Paid Vacation
Contact Information:
| Contact Name: Mamta Goyal |
Company Type: |
| Company: |
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| City: Toronto |
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| State: Ontario |
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| Zip: M9W 1Y8 |
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