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Performing Loan Consultant I / Customer Service Job
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| Employer Name: Newrez |
SpiderID: 13699812 |
| Location: Tempe, Arizona |
Date Posted: 3/15/2024 |
| Wage: $35k - $55k |
Category: Banking/Mortgage |
| Job Code: |
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Job Description:
Principal Duties
Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner.
Use a blend of manual and automated calling strategies to locate past due homeowners, contact them, identify their issues, and set up customized payment strategies that cure their delinquencies.
Develop workable payment solutions that satisfy both our clients/investors and our company.
Handling inbound Customer Service calls, assisting with an assortment of questions from website assistance, escrow to processing payoffs.
Process homeowners mortgage payments.
Offer and refer eligible homeowners for refinancing opportunities to the Originations department.
Arrive at work on time for all shifts.
Reliable transportation to work.
Achieve company performance goals.
Take part in continuous training in company policies/procedures and industry regulations.
Consistently represent the company in a positive and professional manner.
Performs related duties as assigned by supervisor.
https://newrez.wd1.myworkdayjobs.com/NRZ/job/AZ-Tempe/Performing-Loan-Consultant-I--On-site-_R5551-1
Job Requirements:
Education and Experience Requirements
College degree preferred, High-school diploma (or equivalent) required.
Bachelor's degree, preferred.
0-2 years customer service/collections experience.
Knowledge, Skill, and Ability Requirements
English fluency.
Outstanding negotiation and telephone communication skills.
Familiarity with Internet-based search techniques (including the use of skip-tracing solutions).
The ability to maintain professional conduct with people of any mood or personality type.
Excellent reasoning and research skills; the ability to see the big picture and manage the details.
The ability to safeguard confidential customer and company information.
A solid work ethic, high integrity, a positive attitude, and strong attention to detail.
The ability to follow instructions but work with minimal direct supervision.
Excellent keyboard skills.
Proficiency with Microsoft Windows-based computers and Microsoft Office software (Word, Excel, Outlook, etc.).
Spanish or bilingual is a plus.
Sales experience a plus
https://newrez.wd1.myworkdayjobs.com/NRZ/job/AZ-Tempe/Performing-Loan-Consultant-I--On-site-_R5551-1
Thank you,
Richard Meserve - Recruitment Coordinator
richard.meserve@newrez.com
Job Criteria:
Start Date: asap
Position Type: Full-Time Permanent
Years of Experience Required: 1
Education Required: High School
Overnight Travel: None
Vacation Time: Negotiable / Other
Job Benefits:
Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Tuition Reimbursement, Casual Dress, Regular Employee Outings, Other Benefits
Company Profile:
Newrez brings a unique combination of mortgage expertise, financial strength, and product innovation capabilities to the lending table. We believe the lending business isn't about financial transactions it's about people.
Contact Information:
| Contact Name: Richard Meserve richard.meserve@newrez.com |
Company Type: Employer |
| Company: Newrez |
Phone: |
| Street: 2100 E Elliot Rd Suite A. |
Fax: |
| City: Tempe |
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| State: Arizona |
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| Zip: 85284 |
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Web Site: www.newrez.com
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