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Technical Support Supervisor Job
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| Employer Name: Caliph Digital Ltd. |
SpiderID: 13683085 |
| Location: Edmonton, Alberta |
Date Posted: 2/24/2024 |
| Wage: |
Category: Information Technology |
| Job Code: |
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| Number Of Openings: 1 |
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Job Description:
Title: Technical Support Supervisor
Employer: Caliph Digital Ltd.
Address: 10329 61 Avenue NW suite 1, Edmonton, AB T6H 1K9
Wages: $ 29.00/ hour
Vacancies: 2 vacancies
Joining: As soon as possible
Employment type: Permanent employment, Full time
35 to 40 hours /week
Employment conditions: Day, MorningEmployment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Newcomers to Canada, Veterans, Youth
How to apply
By email
caliphdigitaljobsedm@gmail.com
The employer accepts applications from:
• Canadian citizens and permanent residents of Canada.
• Other candidates with or without a valid Canadian work permit.
Job Requirements:
Overview
Languages
English
Education
• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
1 year to less than 2 years
Work setting
• Private company, corporation or industry
Responsibilities
Tasks
• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents
Supervision
• No supervision responsibility
Experience and specialization
Computer and technology knowledge
• Linux
• HTML editing software
• Salesforce
• JavaScript
• MS Office
• PHP
Benefits
Other benefits
• Free parking available
• Parking available
Job Criteria:
Start Date: As soon as possible
Position Type: Full-Time Permanent
Years of Experience Required: 2
Education Required: High School
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: General Manager |
Company Type: Employer |
| Company: Caliph Digital Ltd. |
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| City: Edmonton |
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| State: Alberta |
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| Zip: AB T6H 1K9 |
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