Community Bus Services (CBS) Dispatcher Supervisor job Sacramento, CA California
Community Bus Services (CBS) Dispatcher Supervisor job Sacramento, CA California
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Community Bus Services (CBS) Dispatcher/Supervisor Job

Location: Sacramento, CA, California Date Posted: 2/15/2024
Wage: $38.12-$53.64 Hourly Category: Dispatcher
Job Code: 2024-AVPOPS
Number Of Openings: 1

Job Description:
Salary: $38.12 - $53.64 Hourly

Location: 1400 29th Street Sacramento, CA

Job Type: Full Time

Job Number: 2024-00204IE

Department: Community Bus Services

Opening Date: 01/23/2024

Recruitment Type: Internal/External



This classification is primarily responsible for performing many of the tasks in the following areas: Radio Dispatch; Telephone Requests for Route Deviation; Data Entry into Scheduling Software; Customer Service; Supervisory Responsibility over CBS Operators and In-Service Vehicles; CBS Data Collection and Tracking. Work mainly involves having primary responsibility for full-time supervision of CBS Operators and in-service vehicles, including controlling routes via radio, taking telephone requests for route-deviations, hiring/firing, corrective action, and completing and conducting performance evaluations. This class provides direct
and/or indirect supervision to lower-level personnel.

Examples of Duties

- Coordinate and supervise Operators via two-way radio and Mobile Data Computer (MDC), including detouring and deviating vehicles from normal routes, coordinating incidents and accidents with Transportation Supervisors in the field, relaying messages and transfer requests, ensuring on-time performance.
- Take customer requests over the telephone for route deviations; analyze and communicate to customer whether request can be granted or not; provide customer with any available options; enter requests into Flex-route scheduling software.
- Ensure deviation request is communicated via MDC or radio to Operator.
- Intake customersí questions, concerns and/or complaints over the telephone, advising customer of status.
- Oversee and record Operatorsí sign-on and sign-off times; track all paperwork to be completed and turned in, including, but not limited to time sheets, vacation requests, accident/incident reports, courtesy cards, transfer books, route deviations, detours, on-time performance, missed trips, road calls and passenger counts; counsel operators and apply lower-level discipline according to Departmental procedure and negotiated labor agreement; recommend higher-level discipline to management; and coordinate vehicle services with Bus Maintenance to maintain scheduled operations. Other duties as assigned.
- Collect and track operating data as assigned. Data collected may include, but is not limited to, route deviations, detours, on-time performance, missed trips, accidents, incidents, road calls, and passenger counts. Other duties as assigned.

Minimum Qualifications

Required Prior Education: High School diploma or GED.

Required Prior Experience: Two years of dispatching work experience preferably within the public transit industry including deviated fixed route type service.

Special Requirements, Licenses and/or Certifications: Must possess a valid Driverís License at time of application. Must possess a valid California Class C driverís license at time of hire. Must comply with drug and alcohol testing provisions for safety sensitive employees as required by the FTA, Department of Transportation (49 CFR, Part 655).

Filing Instructions/Supplemental Information

The minimum qualifications as stated on this job announcement represent only the basic requirements of the position. Meeting the minimum qualifications does not guarantee that a candidate will be invited to participate in other examination segments of the selection process. Final candidates must pass a pre-employment DOT drug test, physical examination and reference check. Applications, supplemental questionnaires, job announcements, and copies of the complete job description are available through our website at

Completed employment application and supplemental questionnaire as outlined above, must be submitted online. This position will remain open until filled. Applications are reviewed as received, and interviews will be scheduled for most qualified candidates. SacRT will not process incomplete applications. Resumes are not accepted in lieu of an application but may be included with the application. For more information on benefits, a summary sheet is available from the Human Resources Department. The Human Resources Department will make reasonable efforts in the recruitment process to accommodate candidates with disabilities. For more information, contact the Human Resources Department at (916) 556-0298.

SacRT has a stand alone pension plan which is not part of, nor does it have reciprocity with CalPERS.

SacRT is an Equal Opportunity EOE Employer Ė Minorities/Women/Disabled/Veterans.

This position falls under the AFSCME, Local 146 Collective Bargaining Unit.

Job Criteria:
Start Date: 02/14/2024
Position Type: Full-Time Permanent
Years of Experience Required: 2
Education Required: High School
Overnight Travel: None
Vacation Time: 2 weeks / year

Job Benefits:
Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Tuition Reimbursement, Other Benefits

Contact Information:
Contact Name: Oksana Vronskiy Company Type: Employer
Company: Sacramento Regional Transit District Phone: 9165560298
Street: 1400 29th Street Fax: 916-457-7194
City: Sacramento, CA
State: California
Zip: 95816
Web Site:

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