U.S. Branch Administrative Coordinator Job

This position is hybrid.

NYC Salary Range - $65,000 - 80,000  annually; compensation is commensurate to geographic location.

Perform administrative support for the U.S. Branch teams. With a focus on service excellence, be responsible for collecting and preparing pertinent monthly, quarterly and annual reports related to the performance of the U.S. Branches. This role will also act as a project manager, working on important transformation tasks and strategies. Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct.

• Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
• Partner with the Member Operations team to organize and maintain performance reports that deliver data related to the day-to-day operations of the U.S. branches.

• Partner and engage with contact center and representative office coordinators to streamline messages, projects and overall employee & member experiences.
• Collect, prepare, and distribute pertinent monthly, quarterly and annual reports related to the performance of the department.
• Maintain a schedule of all operational changes that impact the U.S. branches ahead of intranet operational update postings.
• Ensure communication is rolled out to the U.S. branch teams in a timely and effective manner.
• Schedule and coordinate branch administration vendor meetings (virtual and in-person). Maintain shared calendar to ensure that all meetings are visible to management.
• Support the U.S. branches by reporting technical issues experienced by staff and follow-up to ensure timely resolution. Report outstanding unresolved issues to management on a regular basis.
• Coordinate necessary coverage needs when required.
• Support management with the successful onboarding of new hires by initiating and fulfilling UPM requests and equipment needs.
• Support implementation projects by serving as a representative for the U.S. branches when needed.
• Develop and maintain positive working relationships with members and colleagues.
• Oversee the fulfillment of, and contribute to the support of, training requirements for the U.S. branches, which include SABA, CTR’s, SAR’s, branch audits and policies & procedures.
• Serve as a liaison for the U.S. branches and other department groups and continue to support transformation work for our members and staff.

• High School diploma or equivalent and 3-5 years of experience as an administrative assistant or  project coordinator
• 1-2 years of experience in banking/financial services highly preferred
• Knowledge of corporate business processes and procedures
• Proficient MS Office skills, including intermediate MS Word, Power Point and Excel skills
• Hybrid work model
• Must be willing to work in and travel to New York City & Washington DC branch locations if needed