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Cisco IVR Engineer (Cisco, UCCX, IPCC, Calabrio) - Day 1 Onsite -Rosemont, NJ Job
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| Employer Name: |
SpiderID: 13235405 |
| Location: Rosemont, NJ, New Jersey |
Date Posted: 2/14/2023 |
| Wage: |
Category: Information Technology |
| Job Code: |
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Job Description:
Cisco IVR Engineer (Cisco, UCCX, IPCC, Calabrio) - Day 1 Onsite
Rosemont, NJ
06 Months
MUST HAVE SKILLS
• Exp. in IVR contact center
• Exp. in CISCO - Contact Center Management
• Exp. in UCCX
• Exp. IPCC Express or
Exp. in Calabrio Recording Services and Support
Job Description:
• Design, implement and maintain complex CISCO UCCX and 3rd Party contact center applications for use in call centers
• Assess, design and document technical requirements supporting business needs.
• Provide team support and process improvements through individual contributions
• Perform other related duties as assigned by leadership
• Strong Knowledge on UCCX11.6 ,12.5 ,12.6 versions
• Strong working knowledge of Cisco Contact Center Components including Cisco finesse, CUIC, Application management, Script management, DRS, Script editor, UCCX administration and reporting
• Knowledge on wallboards and Informix DB
• Strong knowledge on Calabrio Recordings Administration and support role.
• 2-3+ years of experience in the areas of unified communication, VoIP support, with hands-on experience in troubleshooting Cisco UCCX
• Experience with CUIC or similar contact center reporting platforms
• Very Good understanding on IVR Call flows and able to create new scripts
• Good knowledge on Oracle / SQL Database
• Working knowledge with network monitoring and troubleshooting tools like solar winds
• Knowledge on RTMT tool
• Knowledge on web ex soft phone
Contact Information:
| Contact Name: Rajee Konakalla |
Company Type: |
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| City: jersey |
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| State: New Jersey |
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