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Google Cloud Engineer (GCP, Cloud Chat) -Phoenix, AZ - 06 Months Job
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| Employer Name: |
SpiderID: 13235248 |
| Location: Phoenix, Arizona |
Date Posted: 2/14/2023 |
| Wage: |
Category: Information Technology |
| Job Code: |
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Job Description:
Google Cloud Engineer (GCP, Cloud Chat)
Phoenix, AZ (Remote available)
6 Months
Must Have Skills:
-GOOGLE Cloud
-Data engineering
-Other Cloud Technologies
Detailed Job Description:
-As a Google Cloud Chat Specialist, you will be responsible for assisting customers availing of Google Clouds Free Trial offering. Free Trials represent the main entry point for customers new to Google Clouds services and products and you will focus on assisting them in achieving their goals.
-Agents will work both independently and in collaboration with Engineering & Sales teams to engage & assist prospective customers on their Google Cloud journey.
-Agents must be detail oriented, highly proactive and organized to respond to customers needs and have a good level of technical Cloud expertise. Ideal candidates thrive in a fast-paced, goal-oriented environment, strive to hit and exceed sales targets and are motivated by generating their own pipeline.
Min. 2 years of relevant work experience (SaaS, IaaS & PaaS)
A solid understanding of the Cloud industry
Excellent communication and presentation skills, both written and verbal, with a proactive and positive approach to tasks
Objective and analytical approach to decision making
Performance oriented, confident and proactive individual motivated by customer satisfaction
Strong work ethic and ability to work with minimal supervision and have a strong passion for technology
Understanding of US market and local business environment
Proven experience in a technical customer support role
Proven ability to quickly establish trustworthy relations with prospects to assess their needs
Top 3 responsibilities you would expect the Subcon to shoulder and execute:
-Execution and Productivity
Work towards team and individual goals for key performance indicators, like service-level-agreement (SLA) & Customer Satisfaction (CSat)
Explain Google technical products/solutions and value proposition to businesses of different verticals and sizes and explain how they can support the clients needs
Accelerate customer adoption of Google Cloud by ensuring exceptional support & services experience
Work collaboratively with Sales and Engineering teams and assist them in reaching their goals.
Navigate, analyze and interpret technical documentation for Google Cloud products.
Complete the necessary training and certification about Google Solutions, Competition and Customers pain points
Understand prospects' pain points, understand technical requirements, correlate business needs to available Google Cloud solutions and build value for the client
-Knowledge, Use of Tools
Understand Google Cloud ecosystem and the value prop to businesses of different solutions (SaaS, IaaS & PaaS), verticals, sizes, and audiences.
Use expert knowledge in CRM to ensure accounts, leads, and opportunities are accurate
Effectively use Google productivity tools, email, chat and video conference solutions
Effectively communicate Google Cloud architecture set-ups to address the customer needs.
-Communication
Excellent language skills written and verbal
o Native English speaker
o Correct grammar
o Familiar with native culture, colloquialisms
o Able to correspond in a professional, compelling manner
Chat skills
o "Can do" attitude - resourceful, determined to reach the right point of contact and create opportunities
o Active listening; answers questions asked or acknowledges that they cant answer the question and explains why not
o Polite and patient with prospective customers
o Able to handle frustrated customers - patient
o Able to handle a variety of tasks simultaneously
Contact Information:
| Contact Name: Rajee Konakalla |
Company Type: |
| Company: |
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| City: jersey |
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| State: New Jersey |
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