Medical Sales and Aftercare Specialist job Vancouver British Columbia
Medical Sales and Aftercare Specialist job Vancouver British Columbia
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Medical Sales and Aftercare Specialist Job



Employer Name: Iridia Medical Inc. SpiderID: 13209500
Location: Vancouver, British Columbia Date Posted: 1/31/2023
Wage: 56,333.42 Category: Sales/Demonstrators
Job Code:
Number Of Openings: 1

Job Description:
Title: Medical Sales and Aftercare Specialist
Employer: Iridia Medical Inc.
Address: 1644 West 3rd Avenue, Vancouver, BC, V6J 1K2
Term: Full time, 37.5 hours/Per Week
Salary: $28.89 Per Hour / $56,333.42 per year
Benefits: Standard Benefits Apply
Vacation: Three (3) Weeks’ Vacation
Language: English


The duties of the Medical Sales and Aftercare Specialist are as follows:

Administrative Functions in Sales

• track all AED accessories (i.e., batteries and electrodes) and notify clients prior to ensure all AEDs are safe and in working order and to increase accessory sale revenue for the company;
• manage medical consulting contracting, specifics and invoicing and work as the ‘go-between’ to connect the first responders with Dr. Holmes;
• correspond with clients via email and phone to communicate product offers, manage any customer service issues, and communicate delivery times and delays; and
• offer technical support and troubleshooting post implementation.

Business Development

• have an understanding of how AED products work and understand the individual technical functions;
• compose RFP documents in the response to requests to aid business development – defines the scope of services and products provided, lays out potential pricing and adheres to all specific requests from clients; and
• develop business development strategies and works closely with the marketing team to conduct an analysis on competitors, environmental changes and company strengths and weaknesses.
Customer Sales:

• identify new lead opportunities and carry out a full sales cycle;
• manage a large client base, negotiate terms and contracts to close sales;
• track CRM (customer relationship management) software and move leads along pipeline;
• cultivate relationship with clients to ensure renewal and upselling;
• work with clients to support post implementation and assist with troubleshooting medical devices;
• lead campaigns for specific industry outreach
• manage recall response should it arise
• meet with the customers’ personnel and discuss the scope of project synergies and outline initial contract terms.
• Schedule meetings and presentations to discuss:
o what we can offer them from a company perspective;
o logistics and timelines;
o specific product details – including, which device works best for them and why;
o solutions to issues or concerns they have;
• draft contracts and negotiate terms, pricing and time frames;
• offer training assistance in the form of demo videos and sudden cardiac arrest education;
• provide ongoing support to clients following our ‘Ideal Client Journey’ method;
• provide post implementation support, i.e.:
o track all accessory dates and lot numbers;
o provide post-AED use services by submission of reports after the AED is used, replace AEDs with accessories and return in a timely manner; and
troubleshooting and support.


Job Requirements:
The job requirements for Medical Sales and Aftercare Specialist are as follows:

• University Degree.
• Sales Experience in medical equipment.


Job Criteria:
Start Date: As soon as possible
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required: Bachelors
Overnight Travel:
Vacation Time:


Company Profile:
About Us:
Our business is dedicated to preparing and empowering people to respond to adversity. We provide broader access to automated external defibrillators (“AEDs”) and medical support across the province. Our team is proud to be at the forefront of proving COVID-19 testing and support to businesses across all industries.

We are looking for someone passionate to help bring our sales team to new heights in the medical equipment field. The right candidate will specialize in creating a channel of communication between customers and the medical teams working to improve the designs and effects of our medical devices. If you are this candidate, please apply to join our dynamic team today!


Contact Information:
Contact Name: Joe Company Type: Employer
Company: Iridia Medical Inc.
City: Vancouver
State: British Columbia
Zip: V6J 1K2

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