Sr Manager, Sales Operations Job

JOB OVERVIEW:

This position is responsible for leading sales and customer success technology administration, workflows, and technology integration planning and deployment. Leverages advanced understanding of business operations and technology to influence and develop solutions that improve customer facing technology and processes. Supporting the Brasseler sales teams with timely reporting, software management and in-depth analysis of sales data. Combines an understanding of core Sales business processes with data warehousing and reporting expertise and translates them into actionable business intelligence. Advises senior leadership on data inputs to inform decision making on sales plans and coordinates with sales, customer success, operations, finance, and development to resolve complex problems. Provide executive summaries of data with key takeaways to sales leadership. Become a resource for software implementation/troubleshooting. Key player in adopting new software and providing guidance on usage/execution upon mastery.

KEY RESPONSIBILITIES:

• Gathers and summarizes reports leveraging CRM Software & Qlikview - Acts as Commercial Owner for reporting and analysis


• Works with internal customers to gather requirements and scope data usage.


• Serves as an advisor to senior leadership on the impact of sales contests and incentives based on market analysis and data analytics. Engage with key stakeholders to understand business strategy and goals. Translate requirements into analytical projects, and oversee schedules, resources, and deliverables of team to ensure completion of data projects.


• Studies customer's requirements and determines if the business processes for gathering, cleansing, and ensuring the quality of data are adequate. Enhance sales productivity by simplifying processes, utilizing existing tools and evaluating alternatives.


• Oversee rollout of sales enablement products and best practices; identify and eliminate sales process bottlenecks and inconsistencies. Manages Sales Contests from a data/analytical perspective; reports sales achievements based on contest parameters


• Analysis of call center data; providing updates on KPI's to management regularly. Analyze and report on category performance and market. Reports will include sales analysis along with the development of any necessary plan of action to increase sales.


• Perform lead analysis, lead assignment, and review lead qualification process; coordinate with marketing to minimize potential gaps in workflows.


• Account Maintenance - performs monthly account audit


• Provide key insights to management team based on data pulled from multiple systems to drive future action for the Sales & Customer service teams


• Provides written commentary, interpretation, and recommendations on the report details.


• Participates in special projects and performs other duties as required.

SPECIFIC KNOWLEDGE & SKILLS:

• Strong analytical and problem-solving skills and proven quantitative decision-making skills.


• Ability to accurately summarize information.


• Professional communication skills (written and verbal). Demonstrated ability to establish and maintain a high level of customer trust and confidence.


• Detail oriented and a Team player with the ability to effectively communicate with all levels of staff and management.


• Ability to hit firm deadlines.


• Strong data management and analytical skills with the ability to produce ad-hoc or standardized reports with higher level complexity.


• Knowledge of Microsoft Excel, Access, data analysis and Business Intelligence tools.


• Critical attention to detail and accuracy


• Good time management skills and the ability to prioritize work

GENERAL SKILLS & COMPETENCIES:

• Actively use a wide-range of unique professional skills; expert understanding of industry practices


• Excellent proficiency with tools, systems, and procedures


• Outstanding planning/organizational skills and techniques


• Outstanding independent decision making, analysis and problem solving skills


• Outstanding verbal and written communication skills


• Outstanding presentation and public speaking skills


• Outstanding interpersonal skills


• Outstanding conflict resolution skills and ability to deliver difficult messages


• Strong ability to build partnerships at all levels within the company


• Strong negotiating skills


• Resolve complex issues in effective ways


• Project management, consultative skills and ability to manage a budget


• Expert in multiple technical and/or business skills


• Ability to cultivate and develop lasting internal and external customer relations

MINIMUM WORK EXPERIENCE:

Typically 10 or more years of increasing responsibility and complexity in terms of any applicable professional experience.

PREFERRED EDUCATION:

Typically a Bachelor's Degree or global equivalent in related discipline. Master's degree or global equivalent preferred. May hold two or more industry certifications.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required.