Customer Care Associate Job

Want to grow your career with one of the fastest growing insurers in the country? Do you enjoy working as a team and speaking to people? A Customer Care Associate within National General Lender Services just might be for you!

What is "Lender Services"?

Lender Services (NGLS) is a financial arm of National General that partners with home mortgage lenders. We administer various business processes on their behalf, such as customer service, loss drafts and insurance servicing/operations.

What makes NGLS Customer Care unique?

• $18.00 an hour starting pay!!


• 4 weeks of Paid Time Off provided from the start!


• No insurance license required!


• We are Great Place to Work certified!


• We have many advancement opportunities!


• Multi-tiered and comprehensive paid training program!


• Comprehensive benefits!


• This is NOT a sales position!


• Performance-based and results-focused culture!

If you are ready to start working in a fun & exciting environment where making a difference matters, then apply to join our team today!

What to Expect:
Trainee/Rookie Camp - We provide the opportunity for motivated individuals to obtain industry experience working in a customer support role. Paid classroom and hands-on training are provided. Will be trained in basic insurance knowledge to assist with handling inbound and outbound phone calls, researching and how to gather information; assist customers with general property insurance questions, confirm escrowed insurance premium payments. Once you meet and exceed NGLS KPI's you will become a Customer Care Associate!


Customer Care Associate - Our Associates are responsible for assisting customers obtain proof of their property insurance coverage and ensuring insurance premiums for escrowed loans are received and paid on time. These individuals are responsible for either handling incoming calls from borrowers OR handling calls regarding property damage claims.

Essential Duties & Responsibilities:

Trainee/Rookie Camp:

• Will be trained in basic insurance knowledge to assist with handling inbound and outbound phone calls, researching and how to gather information.


• Assist customers with general property insurance questions, confirm escrowed insurance premium payments.

Customer Care Associate:

• Meet and exceed NGLS KPI's


• Build and maintain relationships with Leadership and Team organizations


• Develop and manage customer relationships and serve as a resource to customers


• Deliver timely, accurate support to our customers ensuring the highest level of satisfaction


• Update records and notate our systems

Minimum Skills and Competencies:

• High school diploma or GED


• Demonstrated ability to provide excellent customer service and develop and maintain customer relationships


• Strong computer skills and working knowledge of MS Office applications


• Must possess effective verbal and written communication skills

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