Material Damage Specialist - Field Job

This is a remote position. The ideal candidate will be located and support the Los Angeles, CA area.

Job Summary:

Responsible for training, mentoring, controlling quality and providing technical assistance on material damage for field staff, Independent Appraisal vendors and Direct Repair Partners. Ensure customer needs are satisfied while driving cost saving behaviors that center on accurate repair procedures to return damaged vehicles back to pre-accident condition. This job will require travel, but is primarily responsible for Los Angeles County.

Key Responsibilities:

• Evaluate performance and skill level of field claim representative and/or DRP shops; identify training opportunities


• Conduct ride alongs and re-inspections with field claim representatives and/or DRP shops


• Serve as mentor and subject matter expert for field representatives, claim representatives, DRP representatives and managers on Material Damage issues; provide direction and advice to resolve complex material damage claims as needed


• Applies mastered content in interpretations of all policy types written by the company and assists leadership in formal and ad hoc training


• Negotiates settlements, makes settlement payments and documents all activities in the most complex of files


• Interprets regulatory compliance and fair claims practices


• Builds mastered relationships with both internal and external customers


• Provide guidance to field representatives on estimates exceeding $30,000.00

Supervisory Responsibilities:

This job does not have supervisory duties

Preferred Qualifications:

Education and Experience

• Bachelor's degree preferred or equivalent experience


• High school diploma or general education degree (GED) required


• 3 or more years of related experience

Certificates, Licenses, Registrations

• Ability to obtain and maintain adjuster licenses as required


• Successful completion of ICAR or other industry related courses or workshops (i.e. Chief Structural Damage Analysis, Chief Advanced Frame, Chief Advanced Steering and Suspension Analysis)


• Possess industry-related certifications (i.e. ASE Certification, ICAR Gold/Platinum Certification)

Functional Skills

• Advanced interpersonal skills


• Strong negotiation skills


• Ability to operate electronic devices including computers, cameras and cell phones


• Advanced verbal and written communication skills


• Strong skills in time management, organization, and the ability to work under pressure,


• Ability to adhere to project deadlines and remain flexible in a changing environment


• Proficient with approved automated estimating software and accompanying workflow management software


• Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines


• Solid understanding of the processes and procedures in the following areas: structural damage, frame repair, refinishing, body repair and potential issues that may arise based on initial damages


• Ability to independently solve complex material damage issues


• Proficient understanding of insurance law as it relates to material damage claims in select territories

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