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Desktop Support Engineer Job
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| Employer Name: HCL |
SpiderID: 13024266 |
| Location: Peoria, Illinois |
Date Posted: 12/1/2022 |
| Wage: |
Category: Computer Hardware |
| Job Code: |
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| Number Of Openings: 4 |
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Job Description:
JD for the Role:
· Adhering to SLAs
· Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer
· ITIL Processes awareness and adhering to Reporting to the Track Lead/Team Lead
· Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems
. Troubleshooting technical issues
· Ensuring that the processes are adhered to
· Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.
· Tracking work tickets on ITIL based ticketing system like Service Now & Remedy
· Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.
· Performs repairs on computers, laptops, printers and any other authorized peripheral equipment
· Improves and maintains customer and employee satisfaction
· Performing asset inventory activities as needed
· Create documentation for process and procedures
· Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
· Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis.
Job Criteria:
Start Date:
Position Type: Contractor
Years of Experience Required: 3
Education Required: Bachelors
Overnight Travel: None
Vacation Time: Less Than 2 weeks / year
Job Benefits:
Other Benefits
Contact Information:
| Contact Name: Avinash Kumar |
Company Type: Staffing Agency |
| Company: |
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| City: Houston |
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| State: Texas |
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| Zip: 77043 |
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Web Site: https://www.veridiants.com/
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