Assessment Assistant (PT)
Sugar Grove Campus
Part-time Support Staff
Hybrid Option: Yes
Waubonsee Community College promotes diversity in faculty, staff, and student recruitment and is committed to hiring and retaining exceptional faculty and staff who are committed to the college's culture of collaboration, professional growth and student success.
Reporting to the assigned Testing Services Department Coordinator. The Assessment Assistant is responsible for public-facing interactions carried out in a confidential, secure and welcoming manner. The primary function of this position is delivering exams to students and community members. This includes all steps from check-in to check-out, following specified procedures. Exams may be on paper or online platforms and may be required for course placement, program entry, courses/make-up, accommodations or certifications. Additional responsibilities include database entries, maintaining electronic and paper files, phones, emails, maintaining office forms and minor troubleshooting with online exams. This position works primarily out of the Sugar Grove location but may be asked to report to other locations as the need arises.
Welcome customers and determine their needs.
Perform check-in processes. Verify identification, update appointment system for validity, administer the appropriate paper or online forms, interpret data in student records system, ensure all belongings are stored in a locker, provide customer with all instructions and materials needed for taking the exam.
Complete required test vendor certifications and demonstrate test administration proficiency in each platform.
Administer paper or online exams in compliance with the requirements and regulations established by the testing center, testing vendor and any other overseeing authority.
Ensure testing integrity by observing examinees via walking through the testing labs, using video surveillance equipment, and monitoring computer screens. Report any use of unauthorized materials or dishonest behavior. Complete the required forms when warranted.
Maintain a secure testing environment by promoting and adopting Learning Assessment and Testing Services' test security practices and confidentiality agreements.
Troubleshoot any issues that may arise while the customers are taking tests.
Check-out customers by verifying the proper closing of programs, collection of papers and distribution of report or instructions to the customer. Inform customer of next steps where applicable.
Participate in occasional special test events such as off-site group exams.
Respect and uphold client confidentiality and maintain sensitive testing information.
Assist with database entries, maintain electronic and paper files, assist with phones, emails, and maintaining office forms.
Attend meetings and perform other duties as assigned by the Department Manager, Department Coordinators or Assessment Specialists.
High School diploma or equivalent required. Associates degree preferred.
Minimum one year of general office or education or customer service experience. Each in a computer-based environment.
Excellent computer literacy skills to include Microsoft Office, email, internet, and experience working in a networked environment. Openness to learn new skills, programs and platforms.
Excellent inter-personal, confidentiality and organizational skills with the ability to carry out numerous instructions with accuracy.
Ability to stay calm under pressure; apply reason and logic when circumstances deviate from established procedures.
Ability to work evenings and occasional Saturdays.
Please attach the following documents when applying:
- Cover Letter-Yes
- References-Yes (Can be provided at interview)
- Transcripts-No (Can be provided at interview)
Grant Funded: No
Minimum Starting Rate: 17.44 - 17.44
Compensation Type: Hourly
Work Schedule: Varies
Work Hours: 25/week (max)
Targeted Hire Date: 12/5/2022
Special Instructions: Please attach all required documents at the time of application.
EOE, including disability and veteran