REMOTE Customer Care Associate Job

Remote Customer Care Associate
Job Summary:

• Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries the member may have


• Build rapport with callers using a friendly, courteous and professional manner


• Verify/Collect demographics and update systems as necessary


• Determine and execute the best resolution to assist the member based on their needs or requests


• Connect members to appropriate area(s) both internally and externally


• Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers and other vendors


• Perform other duties and projects as assigned by management

Qualifications Education
High School Degree or GED required / Associate's degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred
Experience

• Customer Services in a telephone environment preferred


• Strong Communication skills and phone etiquette


• Strong ability to explain complex issues to members or callers


• Highly effective listening skills


• Strong problem solving/issues resolution/multitasking skills


• Excellent customer service and customer resolution skills


• Organizational and administrative skills


• Experience with Microsoft Word and Excel

Pay Rate: $16.73 an hour

SNI Companies provides temporary employees with Medical Benefit after 30 days of employment and at the first of the month. We encourage you to apply and one of our recruiters will be in touch with you. Criminal background and drug screens will be performed if selected for this position.