IT Support Specialist job Beverly Hills California
IT Support Specialist job Beverly Hills California
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IT Support Specialist Job



Employer Name: SpiderID: 12859596
Location: Beverly Hills, California Date Posted: 9/9/2022
Wage: $28.00 - $35.00 per hour Category: Legal
Job Code: 377834

Job Description:


IT Technical Support:
Location: Century City Los Angeles, CA
Onsite: Yes
Description:
Provide courteous professional customer service and technical assistance. Assist user community and other IT personnel to troubleshoot, maintain, and resolve desktop computer hardware and software issues.
Key Responsibilities Include:



  • Provide telephone and desk side problem resolution support for all corporate users of computer. software, hardware, peripherals and networks.

  • Grant access, change, and re-set passwords.

  • Learn all internal business applications and provide general PC/Network support (1st Level) and general application support to a distributed user base.

  • Serve as the initial point of contact for troubleshooting hardware/software PC and printer problems.

  • Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software, and related equipment installation and configuration.

  • Identify, troubleshoot, resolve, and escalate issues related to local area network and phone equipment.

  • Log all calls and activities accurately in a tracking system.

  • Special projects and additional duties as assigned.

  • Up to 25% travel our local offices in CA



Qualifications:



  • 3-5 years' experience performing level one help desk support working as part of a corporate help desk/IT team.

  • Basic Technical Certification (A+, networking, MCP, etc.)

  • Strong customer service, can-do attitude, with good follow-through skills.

  • Keen interest and ability to learn new software and hardware Advanced knowledge of desktop computer hardware and software, including Microsoft Office - experience with a variety of platforms and systems including, MS Windows 7 and Apple (MAC) are preferred.

  • Advanced knowledge and experience with networking technologies (TCP/IP) and associated wiring.

  • Advanced experience with network voice and data cabling.

  • Possess proven analytical and problem solving skills.

  • Work well with others in a team environment requiring minimal supervision.

  • Excellent written and verbal communication skills.

  • Capable of lifting and moving equipment weighing as much as 50 lbs.



Minimum Education:



  • Bachelor's degree






Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:


Contact Information:
Contact Name: SNI Technology Company Type:
Company: SNI Technology
City:
State:
Zip:

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