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| Employer Name: |
SpiderID: 12785221 |
| Location: Libertyville, Illinois |
Date Posted: 8/1/2022 |
| Wage: Negotiable |
Category: Finance/Investment |
| Job Code: 2022-12335 |
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Job Description:
Location: Libertyville, IL
Subordinate Positions: None
Position Summary: Conduct Extended Credit (EC) phone audits of open and “at-risk” routes to validate compliance of qualified transactions and contract conditions while verifying account/customer information. Carry out compliance tasks requiring independent judgment in a high volume and fast-paced environment. Dedicated to the monitoring of verifiable data within the EC portfolio and providing service in a quality manner for credit reporting purposes.
Major Responsibilities:
- Provide exceptional customer service while conducting phone audits to obtain and verify account/customer information
- Report comprehensive audit results in a timely and accurate manner per policy and guidelines
- Provide operational support for various compliance and audit functions related to the portfolios
- Monitor for compliance as it relates to the Franchisee Service Agreement
- Monitor for compliance as it relates to the Credit Sale Contract
- Monitor for compliance as it relates to the Credit Application
- Supporting the department as needed on special projects
Requirements:
- Demonstrate effective communication by listening attentively, speaking in a calm and positive tone, and conveying written communication that is professional, clear, and free from errors
- Demonstrate excellent organizational and time management skills
- Handle a high call volume while maintaining quality in work
- High school diploma earned
- Excellent computer skills and proficient at using Microsoft Office (Microsoft Excel and Word)
Characteristics:
- Individual must be proactive, efficient, adaptive, flexible, reliable, and possess a strong work ethic
- Individual must maintain a positive attitude with the ability and willingness to function in a team environment
- Conscientious and detail oriented, while maintaining an appropriate speed of processing in a quality manner
- Self-starting problem solver, with the ability to identify issues and trends to bring them to management’s attention
- Receptive to audit and coaching reviews
Other Preferred Qualifications:
- Second language proficiency in French and/or Spanish
- 1-3 years of experience in a credit environment
Working Environment: Normal working hours in an office environment - onsite.
Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran
Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: Snap On |
Company Type: |
| Company: Snap On |
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