Claims Examiner Job

* Take incoming claim calls using Web Warranty/Web Claim Program
* Handle customer service questions or transfer call to appropriate numbers
* Underwrite claims for claims approval and the distribution of authorizations or sending out denial letters
* Follow-up with Service Centers for required claims information
* Handle ESC Resend Requests
* Run daily reports such as voicemail, web claims, etc.
* When required may send cleaning products to customers

• Requires some knowledge of a specialized function or skill


• Developing real trade craft and skills


• Demonstrate customer service skills and stellar telephone etiquette with professional dictation and written communication skills


• Strong e-mail and internet skills Ability to analyze/resolve problems and adapt to change


• MS Office Suite, including word, excel and access (typing min 50 wpm)


• Strong customer service skills, including strong written and oral communication

Must be able to multi-task (computer, phone and documents/reference manuals)