Telecom Engineer I-Onsite-FTL job Fort Lauderdale Florida
Telecom Engineer I-Onsite-FTL job Fort Lauderdale Florida
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Telecom Engineer I-Onsite-FTL Job

Employer Name: SpiderID: 11474789
Location: Fort Lauderdale, Florida Date Posted: 10/11/2021
Wage: Up to $0.00 per year Category: Information Technology
Job Code: 371758

Job Description:


Telecom Engineer I under direction of the Manager of Telecommunications acts as a resource for the telecom infrastructure and operations support the telecom platform.


  1. This is a hands-on position with support responsibilities that participates in the overall strategic direction for our telecommunications department.

  2. Participate in the design, implements and supports Avaya enterprise PBXs, contact center telephony infrastructure, CTI and call recording applications which supports multiple call centers across our enterprise

  3. Supports the planning/design/implementation/management of projects such as system upgrades, system conversions and new products and services

  4. Consults with our business partners to act as a resource, to assist in defining scope, budget and schedule estimates for telecommunications projects.

  5. Create, modify, and troubleshoot Avaya vector programming for contact center environments

  6. Support our project management resources to develop VoIP infrastructure and associated software requirements for RFPs

  7. Assists with the planning, design and implementation of tools, utilities, monitoring and documentation of the telecommunication infrastructure.

  8. Provides tier 1 support to other team members; facilitates workflow between network, security and other groups within IT.

  9. Creates and maintains system documentation including system requirements, design, implementation plans, project financials and infrastructure standards. Partner on the creation and operationalize processes for daily support, management, troubleshooting, preventative maintenance, backups for the infrastructure.

  10. Create and maintain all VoIP infrastructure and network design artifacts.

  11. Monitor, identify and make recommendations on correcting any system capacities and any performance issues with the telecom infrastructure. Take corrective actions to ensure a reliable and stable platform across our enterprise.

  12. Collaborate with all IT management, staff and external vendors to for voice infrastructure installations or software upgrades.

  13. Collaborate with Service Desk staff and end-users to resolve high priority trouble tickets and support junior engineers to quickly identify and resolve work orders.

  14. Ability to participate in multiple projects in a dynamic environment.

  15. Ability to assist in analyzing our infrastructure and invoices to identify and make recommendations on decreasing cost while maintaining or improving the quality of service.

  16. Collaborate on disaster recovery planning and testing to identify gaps, corrective action and risk options

  17. Coordinate and perform telecom audits as needed

  18. Is available 24 x 7 to provide support as needed

Degree: BS degree with one plus years' experience, 1+ year of telecom experience

  1. Knowledge of administering multiple call Center environments

  2. Basic understanding data networking

  3. Knowledge of Avaya CM platforms, VoIP servers, ACD call routing, network regions, trunk group configuration, signaling protocols, ability to implement and troubleshoot dial plans, ARS and AAR plans

  4. Knowledge of call recording systems, quality monitoring

  5. Knowledge of computer security as it relates to defense of VoIP networks

  6. Basic system administration for Windows and Linux systems to support the telephony environment

  7. Ability to research new technologies and stay abreast of latest industry trends

  8. Effective written and oral communications across all levels of business and IT hierarchy

  9. Ability to create telecommunications documentation as it relates to Convey Health Solutions environment

  10. Experience in managing Avaya VoIP Communication Manger, Voice Mail, CMS, Verint/Witness, Call Copy, and/or Presence systems

  11. Understanding of PSTN circuit architecture and networking

  12. Abilities to perform MDF to IDF wiring punch downs utilizing 110 and 66 block infrastructures

  13. Knowledge of LAN/WAN concepts, practices and protocols

  14. Basic knowledge of HIPAA

Tasks involve the ability to utilize a full range of body motion, manual finger dexterity, eye-hand coordination, sitting for long periods of time and lifting over 50 pounds.

Job Criteria:
Start Date: ASAP
Position Type: Contractor
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: SNI Financial Company Type:
Company: SNI Financial

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