Rooms Controller - Gaylord Opryland Resort & Convention Center (21061900) job Na
Rooms Controller - Gaylord Opryland Resort & Convention Center (21061900) job Na
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Rooms Controller - Gaylord Opryland Resort & Convention Center (21061900) Job



Employer Name: Gaylord Opryland Resort & Convention Center SpiderID: 10759601
Location: Nashville, Tennessee Date Posted: 6/18/2021
Wage: Category: Hotel/Motel/Hospitality/Tourism
Job Code: 21061900

Job Description:
Live Fully at Marriott International – #1 Leader in Hospitality

At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place.

Gaylord Opryland Resort & Convention Center located at 2800 Opryland Drive, Nashville, TN, 37214 is hiring a Rooms Controller.

Responsibilities include:

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Apply now at https://jobs.marriott.com/marriott/jobs/21061900?lang=en-us

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc. and Great Places to Work Institute, among others.

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Visit marriott.com/careers to learn more about our workplace culture and career opportunities.

Additional Location(s): Brentwood, Tennessee; Goodlettsville, Tennessee; Hendersonville, Tennessee; Murfreesboro; Tennessee; Smyrna, Tennessee; Franklin, Tennessee; Columbia, Tennessee

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:


Contact Information:
Contact Name: Rhonda Brown-Jones Company Type: Employer
Company: Gaylord Opryland Resort & Convention Center
City: Nashville
State: Tennessee
Zip: 37214
Web Site: https://jobs.marriott.com/marriott/jobs/21061900?lang=en-us

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