Application Support Specialist job Coral Gables Florida
Application Support Specialist job Coral Gables Florida
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Application Support Specialist Job

Employer Name: SpiderID: 10508711
Location: Coral Gables, Florida Date Posted: 5/11/2021
Wage: Negotiable Category: Education/Teaching/Training
Job Code: R100047243

Job Description:

The Enterprise Business Services Department has an exciting opportunity for a full-time Application Support Specialist to work in Coral Gables Campus.

The Application Support Specialist provides computer support for staff and acts as a liaison to Computer Support Services. The Enterprise Business Solutions (EBS) Team has an immediate opening for an Application Support Specialist on the Coral Gables Campus.

This position is responsible for the data integrity and maintenance of the Workday application; HR, payroll, timekeeping, P2P, accounting, etc. System. This position will assist in the testing of system upgrades and other technical projects as assigned. Provide information to users on new processes/functionality.

It is essential to the department offers the highest reliability and performance possible. The Application Support Specialist is challenged to assist the enterprise in maintaining, and troubleshooting the business services solutions that are or could be implemented.


Provides assistance to end-users to resolve hardware, software, and network problems. Creates databases, forms, and reports, tracks trend data, and designs websites. Assigns and maintains user access to network and software. Troubleshoots software and mobile data computer problems. Writes reports collecting information from department database resources for various computer systems. Trains users on the use of software and hardware. Corrects data-entry errors and performs routine maintenance. Acts as a liaison between the Information technology department and vendors. Develops worksheets and other items for users. Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.



Associate's Degree in relevant field required

Certification and Licensing:

Certification in relevant specialty or field


Minimum 2 years of relevant experience

Knowledge, Skills and Attitudes:

  • Skill in completing assignments accurately and with attention to detail.

  • Ability to analyze, organize and prioritize work under pressure while meeting deadlines.

  • Ability to process and handle confidential information with discretion.

  • Ability to work evenings, nights, and weekends as necessary.

  • Commitment to the University's core values.

  • Ability to work independently and/or in a collaborative environment.

  • Proficiency in computer software (i.e. Microsoft Office).

Department Specific Functions

  • Serves as first point of contact and subject matter expert for Workday to respond to end-users' questions and inquiries.

  • Serves as a technical point of contact and assists subject matter experts with ensuring data integrity, testing of system changes for process improvement opportunities.

  • Assigns role-based security role in Workday.

  • Creates, change, or inactivates a Supervisory Organizations, Cost Centers, etc. in Workday.

  • Runs and reviews discrepancy reports and updates in WD accordingly.

  • Perform continuous data audits to ensure highest level of data integrity exists; establish data format standards and apply throughout systems.

  • Conducts testing in Workday tenants for user support issues, new WD releases, etc.

  • Security Configuration - Security Role Assignments and Reassignments.

  • Collaborate with Change Management Team identifying areas for additional training based on user inquiries.

  • Collaborate with configurations team to research, identify and validate issue resolutions.

  • Educates users on how to initiate specific business processes based on their security role to accomplish the desired business objective.

  • Works on HRIS and Finance related projects as assigned by supervisor.

  • Verify and validate system entries for completeness and accuracy; investigate and resolve irregular data.

  • Troubleshoot data issues and errors, provide analysis of situation and resolve in timely manner. Inquire and probe to clarify areas of data inconsistency, errors and differences.

  • Participate in HR/Finance process initiatives and make recommendations for improvements.

  • Audit and analyze data for completeness and accuracy.

  • Responds and resolves to all incidents received.

  • Adhere to departmental procedures and policies to ensure proper handling and timely escalation of end-user issues.

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: University of Miami Health System Company Type:
Company: University of Miami Health System

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