Manager, Global Cards Solutions Operations job Queens New York
Manager, Global Cards Solutions Operations job Queens New York
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Manager, Global Cards Solutions Operations Job

Employer Name: SpiderID: 10479016
Location: Queens, New York Date Posted: 5/7/2021
Wage: Negotiable Category: Banking/Mortgage
Job Code: 2021-1439

Job Description:

Protect, optimize, and stabilize UNFCU’s payment card exposure. Ensure member satisfaction with transaction completion, protect against financial losses, and guard against reputational risk to UNFCU’s business from card industry compromise events. Balance member needs with prudent financial decisions. Promote teamwork and foster a challenging and rewarding environment for the Global Cards Solutions team.

  • Ensure service excellence and satisfaction through key cards operations, including statement delivery (including specialized pouch handling), card ordering and delivery, dispute resolution and fraud claim processing.
  • Manage the technical interactions of the Global Cards Solutions department with third party processing vendors including Co-op, FD, Thales and AB Note.
  • Build and maintain strong internal and external relationships. Liaise with third party processing vendors. Provide guidance to internal member service areas on operating procedures and coordinate resolution of operational issues. 
  • Plan, organize, and direct card activities to meet the Credit Union’s strategic objectives and targeted business results.
  • Partner with the VP, Global Cards Solutions on departmental budgeting, staff development, network participation, process improvement, thorough and timely reporting, and compliance with all local, federal and international regulations and reporting requirements.  Comply with all Visa and network operating rules and regulations.


  • Bachelor’s degree and 7-10 years of supervisory experience in a financial services environment with a concentration in card services
  • Advanced Microsoft Word, Excel and PowerPoint skills
  • Familiarity with consumer payment behavior in diverse global regions
  • Ability to upgrade customer service and fraud measurement MIS reporting

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: United Nations Federal Credit Union Company Type:
Company: United Nations Federal Credit Union

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