Community Service Assistant Case Worker job Grand Rapids Michigan
Community Service Assistant   Case Worker job Grand Rapids Michigan
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Community Service Assistant / Case Worker Job



Employer Name: SpiderID: 10477079
Location: Grand Rapids, Michigan Date Posted: 5/7/2021
Wage: Category: Clerical/General Office
Job Code:

Job Description:
SUMMARY:

Management Business Solutions is hiring a Community Service Assistant/ Case Worker in Grand Rapids, Michigan. This position will perform customer intake and determine eligibility for rental, housing, and utility assistance under the COVID Emergency Rental Assistance (CERA) program. This is a contract position up until December 31st, 2021, with potential for extension.



RESPONSIBILITIES:

Provide customer service to callers through scheduling, problem solving, and answering inquiries.
Preparing or assisting customers in the preparation of applicable forms
Meeting the Public in person and over the phone and scheduling of appointments
Preparing routine and special reports and participation in various operational functions
Complete, collect, and facilitate on-going flow of required forms
Review documents for accuracy and compliance with policies and procedures.
Uphold confidentiality and follow established policies and procedures.


Job Requirements:
QUALIFICATIONS:

High school diploma or GED combined with additional experience in a Human Services setting is required.
Associate degree in a Human Service/Social Services program is preferred.
Bilingual English-Spanish ability is desirable.
Computer literacy, oral and written communication skills and the ability to be highly efficient while ensuring attention to detail is required.
Must possess reliable transportation to/from work site.
Must interact positively and professionally with customers and members of the public from widely divergent cultural and socio-economic backgrounds.
Customer service and case management skill set demonstrating empathy, communication skills, problem solving, active listening, personal responsibility, adaptability, attentiveness, responsiveness, time management and attention to identify details and adjust solutions accordingly.


Contact Information:
Contact Name: Stephanie Schulz Company Type:
Company: Management Business Solutions
City: Wyoming
State: Michigan
Zip: 49503
Web Site: http://www.mgmtbsolutions.com

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