Family Services Assistant job Williamsburg Virginia
Family Services Assistant job Williamsburg Virginia
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Family Services Assistant Job

Employer Name: SpiderID: 10420205
Location: Williamsburg, Virginia Date Posted: 4/23/2021
Wage: Category: Social Services
Job Code:

Job Description:
James City County Social Services Department is seeking an individual to perform responsible work educating clients about available social, health and economic resources; supporting and assisting clients by providing in-home counseling; and assisting with the implementation of prescribed service plans.

• Receive and evaluate incoming calls to child protective services (CPS), adult protective services (APS) and foster care; provide backup to CPS, APS and foster care on-call services.
• Provide direct and ongoing services to clients as directed by assigned worker or supervisor; assist family services specialists with developing, organizing and conducting programs to prevent and resolve problems; assist in the formation of service objectives and development of the service plan; arrange for delivery of services; record cases and summarize services provided for reports.
• Assist family services specialists in completing forms and applications to include eligibility forms; assist customers in obtaining and verifying client information; provide transportation to eligibility appointments; serve as liaison between the customer, family services specialist and eligibility worker to assure customer receives the benefits for which they are eligible.

Job Requirements:
• Any combination of education and experience equivalent to a high school diploma; Bachelor’s degree in human services or related field preferred; some related administrative work experience, preferably in the human services field.
• Must possess, or obtain within 30 days of hire, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria.
• Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services and evaluation of customer satisfaction.
• Skill in use of computer software, especially Microsoft Office Suite.
• Ability to analyze and use judgment in accomplishing diversified duties; think independently within the limits of policies, standards and precedents; express ideas concisely orally and in writing; establish and maintain effective working relationships with staff, other County officials and the public.

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Job Benefits:
Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Tuition Reimbursement

Contact Information:
Contact Name: Human Resources Company Type:
City: Williamsburg
State: Virginia
Web Site:

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