Guest Services Supervisor job Orange Beach AL US Alabama
Guest Services Supervisor job Orange Beach AL US Alabama
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Guest Services Supervisor Job



Employer Name: SpiderID: 10286947
Location: Orange Beach AL US, Alabama Date Posted: 3/31/2021
Wage: To define Category: Property Management
Job Code: 90955

Job Description:
Are you a customer service professional looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun RV Resorts and embark on an exciting new opportunity! We are looking for a Guest Services Supervisor to manage the front desk operations for one of our resorts. You will supervise and assist the team that serves as the face of the resort as you interact with current and prospective guests and residents who come to the office with questions and concerns. Apply online today and take your first steps down a rewarding new career path! OVERVIEW The Guest Services Supervisor oversees the front office activities, including handling routine office work and administrative responsibilities of the resort. They are also responsible for supervising individual guest services team members. JOB DUTIES * Coordinates team member selection, training, schedule, and development of Guest Services Coordinators and ensures all team members comply with appropriate policies and procedures. * Organizes and prioritizes work schedules of front desk team to ensure adequate coverage is available at all times. * Ensures guests and residents receive the highest levels of service consistent with Sun’s customer service philosophy. * Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees while ensuring to adhere to cash handling policies; records in the proper accounts and issues receipts. * Performs general administrative such as answering phones, typing, copying, faxing, filing, and other duties as assigned. * Reviews and codes invoices and statements for manager approval. * Maintains the petty cash fund, ensuring to record expenditure in the proper accounts. * Handles and resolves resident and guest complaints, inquiries and issues in a timely and professional manner; fields resort comments, suggestions and complaints. * Makes collection calls for site rental payments as directed.  Submits bad debt files to collections. * Completes and maintains resort records, reports, and files in accordance with the Operations Manual. * Ensures office supplies are sufficiently stocked and prepared supply orders as needed. * Other duties as assigned. REQUIREMENTS * High School Diploma or GED * Minimum of 2 years administrative experience * Previous supervisory experience * Strong customer service skills * Excellent verbal and written communication skills * Demonstrated leadership abilities * Good problem-solving skills * Professional appearance * Excellent organization skills * Intermediate to advanced computer proficiency with the ability to use Microsoft Office Suite, email, internet, and provide data entry in a timely manner * Previous experience using Yardi and/or Vestivo software, a plus * Prior RV Resort office experience, a plus


Job Requirements:
Sun Communities, Inc. is a fully integrated real estate investment trust, which together with its affiliates and predecessors, has been in the business of acquiring, operating, developing and expanding manufactured home and RV communities since 1975. Our Culture: We have built our culture around a simple customer service philosophy: The Golden Rule. We treat others the way we want to be treated. Our team is considered one of the most valuable assets, and we ensure we offer a fun and rewarding workplace! We are committed to the encouragement of personal growth and are pleased to offer opportunities for advancement to qualified individuals. Our formal training programs, on-the-job training activities, and customized development plans help support team members to accomplish their goals.


Job Criteria:
Start Date: 31-03-2021
Position Type: Full-Time Permanent
Years of Experience Required: 1
Education Required: High School
Overnight Travel:
Vacation Time:


Company Profile:
Sun Communities, Inc. is a fully integrated real estate investment trust, which together with its affiliates and predecessors, has been in the business of acquiring, operating, developing and expanding manufactured home and RV communities since 1975. Our Culture: We have built our culture around a simple customer service philosophy: The Golden Rule. We treat others the way we want to be treated. Our team is considered one of the most valuable assets, and we ensure we offer a fun and rewarding workplace! We are committed to the encouragement of personal growth and are pleased to offer opportunities for advancement to qualified individuals. Our formal training programs, on-the-job training activities, and customized development plans help support team members to accomplish their goals.

Contact Information:
Contact Name: Sun Communities Recruiter Company Type:
Company: Sun Communities, Inc.
City:
State:
Zip:
Web Site: https://careers.suncommunities.com

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