Confirmation Associate job Edgewood Florida
Confirmation Associate job Edgewood Florida
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Confirmation Associate Job

Employer Name: SpiderID: 10196751
Location: Edgewood, Florida Date Posted: 3/1/2021
Wage: $0.00 - $11.00 per hour + daily/weekly SPIFFS! Category: Travel Agent
Job Code: 367218

Job Description:

As 2021 begins a new year with new possibilities, people are starting to plan their family vacations and travel again. As a Confirmation Associate, you will ensure that client expectations are exceeded during the confirmation process and throughout their extended vacation stay. The Confirmation Associate will also handle escalated concerns, and use effective listening skills to resolve the guest issue, while communicating clearly and in a friendly way.

Job Responsibilities:

  • Handling inbound calls from guests requesting to cancel their promotional marketing vacation.

  • Provide support services from A-Z, including overcoming guest objections, handling refunds, answering questions, and providing them with exciting promotional deals.

  • Handling escalated guest concerns that arise before, during and after a vacation

  • Answering inbound calls in order to improve and fix customer satisfaction issues

  • Making outbound and follow up calls to guests.

Job Requirements:

  • High School Diploma or equivalent

  • 3 years of call center customer service/issue resolution experience

  • Quality service fundamentals, MS Office Suite, and Concierge.

  • Excellent conflict resolution and negotiation skills.

  • Outstanding written, verbal and interpersonal communication skills.

  • Ability to think through difficult situations and engineer creative solutions.

  • Must be friendly, ready to help, patient and professional, and must possess the ability to keep calm and cool under pressure (even in difficult or challenging scenarios).

Job Criteria:
Start Date: 03/15/2021
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: Accounting Now Company Type:
Company: Accounting Now

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