Customer Service Representative job Linglestown Pennsylvania
Customer Service Representative job Linglestown Pennsylvania
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Customer Service Representative Job



Employer Name: Linglestown Fire Company No. 1 SpiderID: 10049101
Location: Linglestown, Pennsylvania Date Posted: 1/6/2021
Wage: $15 to $25 per hour Category: Firefighter/Paramedic/Emergency
Job Code:
Number Of Openings: 15

Job Description:
Job brief
We are looking for a customer-oriented service representative.
What does a Customer Service Representative do?
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Customer Service Responsibilities list:
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers


Job Requirements:
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree


Job Criteria:
Start Date: January 2021
Position Type: Part-Time Permanent
Years of Experience Required: 1
Education Required: High School
Overnight Travel: None
Vacation Time: 2 weeks / year


Job Benefits:
Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance

Company Profile:
"The Pride Of The Northside"


Contact Information:
Contact Name: Tom Hartley Company Type: Employer
Company: Linglestown Fire Company No. 1
City: Linglestown
State: Pennsylvania
Zip: 17112
Web Site: https://linglestownfire.org

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