User Support Technician Job

Employer : PT Protech Telecom LTD.
Location : 7642 Strachan Street Mission, BC V2V 3L3, Canada
Job Title : User Support Technician
NOC Code : NOC 22221.
Positions Available : 1
Term : Permanent, Full Time.
Salary : $32.00/hour.
Start Date : As Soon As Possible.
Education : Secondary School.
Language : English. Experience : 1 year to less than 2 years.

Essential Skills:

Reliability, Judgement, Organized, Flexibility, Team Player, Client Focus

Duties:
• To identify and document the issues encountered, speak with computer users who are having trouble both in person and by electronic means.
• Review user manuals, technical guides, and related documentation to investigate and implement solutions.
• Assist users with company systems, networks, and the Internet in reaction to issues that are detected.
• Provide assistance and training to users facing detected difficulties.
• Recognize and resolve technical issues.
• Take part in the software and application redesign process.
• Compile, arrange, and keep track of issues and their resolutions so that other Technical Support Analysts can refer to them.
• May supervise other technical support workers.

Please apply to ptprotechtelecom@gmail.com with your resume and cover letter