Field Service Technician Job

Proposed work days and times: [Monday–Friday, 8:30 a.m.–5:00 p.m.]

Primary Location: [Burlington, VT 05401]. Approximately 75 miles. 100% travel within the territory assigned.

# Drive your personal vehicle (CAR) for the first 90 days (3 months) to job sites (mileage will be reimbursed)

The benefits are clear:
• Once you successfully complete the 90-day apprenticeship program and are hired as a full-time employee, you will be provided with a company car, uniform clothing, industry-leading retirement savings and 401(k) plans, comprehensive healthcare insurance options, dental and vision plans, flexible spending, family leave, paid training, and time off. We also offer tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.

You are responsible for:
• Join our dynamic service team for this entry-level field service position.
• Depending on your assigned territory, you will provide services, repairs, and technical maintenance for ATM's, retail point of sale (POS) equipment, locksmithing, electric vehicle charging (EVC), and related PC and PC peripherals on customer premises.
• Our training consists of on-the-job mentoring, as you might expect, but also formal classroom, virtual, and self-paced training for extensive learning opportunities.
• Performing maintenance on ATMs (e.g., card reader, printer, reset and test devices, etc.). Electromechanical repair.
• Performing basic installation functions (e.g., setting up and testing equipment, pulling cables, mounting devices, installing locks).
• Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.
• Inspecting products for correct operation, resolving noted issues, and/or escalating according to established procedures.
• Prioritizing and planning service calls.
• Works within a team environment, completes all required paperwork, and manages and maintains service parts inventory.
• Contact the customer with the estimated time of arrival.
• Working with customers to ensure satisfaction with service delivery and understanding of product functionality.
• Following key/alarm/combination control processes in the assigned area of responsibility.

Retirement Benefits