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IT Support Resume

Desired Industry: Information Technology SpiderID: 82396
Desired Job Location: Valley Stream, New York Date Posted: 1/16/2020
Type of Position: Full-Time Permanent Availability Date: immediately
Desired Wage: 70000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, 25-50%
Highest Degree Attained: Bachelors Willing to Relocate: Yes

Multifaceted, detail-oriented, and performance-focused professional, with extensive experience in

configuring computer systems, diagnosing software problems, and troubleshooting technical issues. Highly

skilled at providing technical support and training end users; developing solutions to boost the

performance of various systems across the business; and prioritizing assignments to maintain appropriate

workflow and ensure completion in a timely manner. Equipped with strong communication and interpersonal

skills in building and maintaining professional relationships with colleagues, clients, and senior

leadership. Bilingual in English and Spanish.

Cargomatrix Inc., Hewlett, NY
Application Support Specialist 2014–Present
Render application support to customers on software issues related to shipment and delivery of packages

for DHL, which include installing and maintaining software for Windows mobile-based handheld devices as

well as web-based applications
Collaborate with software developers to determine and resolve issues reported by users on all

application-related problems
Maintained Windows-based SQL servers, web servers, and file servers
Serve as main resource for partners companies regarding software/hardware issues on mobile devices,

websites, web servers, and SQL servers
Take charge of setting up and maintaining virtual private network (VPN) connections with partner

companies and related users for internal/external access, along with SonicWall router setup,

maintenance, and updates for company’s network
Apply technical skills in troubleshooting all issues with networking, servers, computers and laptops
Mentor new supporting agents within the company as well as agents in partner companies for the purpose

of troubleshooting and resolving software and hardware issues
Utilize Microsoft Report server in creating and modifying daily, weekly, and monthly on-demand and

automated customer reports
Capitalize on technical abilities in updating and upgrading existing software, features, and SQL stored

procedures and functions with the partner company

AT&T, Piscataway, NJ
Software Developer | Database Administrator 1998–2014
Conceptualized websites and web-based applications as well as scripts for network maintenance

management, data reporting, employee scheduling, staff training, staff information/directory, and

several utilities for tracking and reporting data on Microsoft SQL Server
Designed applications to retrieve customer information from routers, create email notifications to

customers on network events, validate customer network connectivity, automate the transfer of customer

information, and updated customer information based on data
Enabled restricted access to customer interfaces and related troubleshooting commands through

development and maintenance of interfaces to Cisco and Juniper routers
Worked with other software development teams to optimize multiple applications and interfaces focused on

boosting agents performance
Built and maintained databases using MS SQL Server and Microsoft Access
Devised maintenance plans and backup schemes for data recovery
Keenly evaluated and optimized MS SQL server production databases to improve server performance using

various methods such as index optimization
Held responsibility in assessing, designing, and executing new database reports

Earlier Positions Held:

AT&T, Piscataway, NJ
Technical Support Engineer

East Harlem Tutorial Program, New York City, NY
Computer Science Intern

Additional Experience

Hunter College – Department of Computer Science, New York City, NY
Adjunct Professor
Facilitated classes on Introduction to Computer Science course which included operating systems, word

processing, spreadsheets, and email and internet tools

Computer Laboratory Manager – Academic Computing Services
Supervised eight IBM compatible and three Macintosh computer labs used by students and faculty
Took charge of setting up and maintaining RSA secured remote access accounts for faculty and staff

Bachelor of Arts in Computer Science
Hunter College – City University of New York (CUNY), New York City, NY


Microsoft Certified IT Professional (MCITP) | Microsoft Certified Technology Specialist (MCTS)
Microsoft Certified Database Administrator (MCDBA) | Red Hat Certified Technician (RHCT)


Facilities Manager/Audio Visual Systems Director /Finance Committee Member – St. Albans COGOP

PHP | Perl | JavaScript | JQuery | SQL |Visual Basic | Pascal | Lisp

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