Healthcare Administrator/Leader/Manager Resume
|Desired Industry: Healthcare
|Desired Job Location: Wheaton, Illinois
||Date Posted: 11/3/2019
|Type of Position: Full-Time Permanent
|Desired Wage: 70000
||U.S. Work Authorization: Yes
|Job Level: Management (Manager, Director)
||Willing to Travel: Yes, 25-50%
|Highest Degree Attained: Bachelors
||Willing to Relocate: No
Goal-driven, results-oriented, and compassionate professional, offering comprehensive experience in program management, administrative support, and counseling. Efficient in facilitating mental health assessments, creating individualized treatment plans, leading individual and group therapy sessions, and making treatment referrals. Concept-to-execution leader, effective at collaborating with members and upper management to meet organization’s expectations while ensuring program success. Equipped with outstanding communication, analytical, and organizational skills; complemented with the ability to establish professional relationships with individuals of diverse backgrounds.
Linden Oaks Hospital – Naperville, IL
Lead Counselor: May 2017–Present
Fulfill wide-ranging duties, including work priorities, daily assignments, and department’s compliance for regulatory requirements.
Act as resource person for unit personnel in resolving operation and patient care problems; and as physician liaison in discussing company's policies and procedures.
Received fast-track promotion and recognition as the Employee of the Month in March 2016 by promptly responding to crisis situation and life prevention.
Behavioral Health Counselor: Dec 2015–May 2017
Conceptualized rehabilitation and transition programs in line with the state compliance, which setup statewide guardianship program for seniors.
Provided direct patient care to patients with behavioral health disorders.
Contributed to the treatment planning and implementation, while conducting group session within the assigned treatment programs based on Illinois regulatory documentation.
Clinical Resources – Atlanta, GA (Nov 2013–Present)
West Chicago Terrace – West Chicago, IL (Jul 2006–Mar 2016)
Social Work Case Manager: Jan 2010–Mar 2016
Supported the director of social services in fulfilling social services tasks.
Developed and initiated a two-week plan for an in-house psychologist to conduct outside day treatment programs, in-house group therapy, and in-house skills training groups.
Effectively supervised a four-member Social Service Team in attaining set objective prior to deadline.
Offered full range of psychotherapy treatment to patients.
Initiated a prescreening process for all prospective residents to enable clients in choosing an intermediate care facility.
Drafted corresponding documents in evaluating patient’s status during screening.
Dealt and secured the Encore Day Program contract for transporting facility’s Medicaid clients twice a week pro bono and preventing faculty from sending Medicare residents thrice a week, which lessened transportation costs by more than $2K monthly.
Established an in-house psychologist, outside day treatment programs, in-house group therapy, and in-house skills training groups that boosted morale and inculcated sense of ownership among staff throughout the clinic, thus minimizing turnover.
Created a thorough pre-screening process for prospective residents, thereby ensuring compliance with Illinois Department of Public Health (IDPH) and preventing the facility being cited for failures.
Director of Social Services: Jul 2006–Jan 2010
Led and guided four caseworkers, responsible for daily support of 120 mentally ill and geriatric residents in a safe-living environment.
Presided over specialized training project in mentoring facility staff regarding the proper methods of handling hostile residents.
Served as a psychosocial rehabilitative service coordinator for the facility.
Fulfilled human resource functions, including staff recruitment, training, and performance evaluation.
Successfully improved the company’s adverse compliance situation by reducing citations to zero from 21 negative citations issued by the IDPH in a year.
Executed best practices in care standards, which decreased high turnover rate.
Launched a Money Management Program to hone residents’ budgeting skills, which will help them function financially during their discharge to the community.
Closely coordinated with administrators of surrounding nursing home facilities in preparing for the survey and ensuring successful outcome.
Designed discharge plan for higher functioning residents, which surpassed expectations of the IDPH.
Bachelor of Business Management: Jun 2010, National Louis University – Chicago, IL
Clinical Practice Improvement
Budget and Cost Administration
Quality Assurance and Control
Cross-functional Collaboration and Training
Regulatory Compliance and Standards
Practice Relation and Management
Rapid Conflict Resolution
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