Director of Quality - Healthcare Resume Search
Director of Quality - Healthcare Resume Search
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Director of Quality Resume


Desired Industry: Healthcare SpiderID: 82174
Desired Job Location: Ballwin, Missouri Date Posted: 9/4/2019
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 150000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Masters Willing to Relocate: Yes


Objective:
Highly accomplished professional with progressive years of experience and proven leadership skills in quality and

manufacturing operations; backed by proven success at implementing strategic initiatives and innovative systems to improve

operational efficiency and productivity, while driving top and bottom-line results.


Experience:
EVERSANA LIFE SCIENCE SERVICES  ST. LOUIS, MO
Director –Quality Assurance May 2015–Present
 Serving as multisite head of quality operations for a healthcare company focused on providing effectual care for

patients with rare diseases and delivering other services to clients
 Modify the quality management system to meet the Board of Pharmacy and Food and Drug Administration (FDA),

Accreditation Commission for Health Care (ACHC), Utilization Review Accreditation Commission (URAC), and Verified-Accredited

Wholesale Distributors (VAWD) standards
 Maintain active engagement throughout the preparation, execution and issue resolution of an Eli Lilly data security

and privacy audit in Cincinnati, Ohio, while enhancing the client relationship
 Apply excellent leadership skills in encouraging and supporting teams, honing their skillset, and transforming staff

into effective QA professionals
 Offer effectual assistance to the Pharmacy Operations Team during the MO Board of Pharmacy inspection in ELSS in St.

Louis, Missouri
 Make contributions to the strategic consolidation of three independent site quality management systems into a single

business unit quality system, leading to substantial improvement and consistent quality standards across the organization
Notable Accomplishments:
 Designed and deployed an innovative system for site quality improvement and a balanced scorecard for reporting based

on Kaizen and ISO 9001 principles
 Spearheaded a cross-functional team throughout strategic efforts in designing and implementing a framework for quality

and patient management systems that enhanced patient services, boosted patient and client satisfaction, and achieved ACHC

specialty and infusion pharmacy accreditations in 2017 and infusion nursing accreditation in 2018
 Earned recognition from senior management for establishing a standard process for employee development plans covering

project and improvement team selection and goal setting, resulting in improved individual performance from quality team

members, employee engagement and satisfaction, and creation of next-generation quality leaders
 Minimized findings from client Good Manufacturing Practice (GMP) and regulatory audits by driving necessary

improvements in the quality management system
 Supported a Performance Improvement Team in successfully reducing order entry errors by 53% in 2018 through the

application of Six Sigma and risk management principles, resulting in significant employee efficiency improvements

ANHEUSER-BUSCH INBEV  ARNOLD, MO
Quality Assurance Manager – Arnold Can Plant Nov 2008–Nov 2014
 Served as an integral part of the senior management team at a high-volume aluminum bottle and can manufacturing

facility
 Administered the deployment of GMP, Failure Mode and Effect Analysis (FMEA), and Hazard Analysis and Critical Control

Points (HACCP) practices, along with the application of lean and Six Sigma tools and methodologies
Notable Accomplishments:
 Demonstrated hands-on leadership skills to a cross-functional team accountable for attaining the corporate quality

management system certification in 2010
 Provided hands-on and tactical support for the successful startup and qualification of a new aluminum bottle line in

2013, which drove company growth and delivered new packaging innovations to consumers
 Led a Process Improvement Team, which decreased printer label change times by 16% in 2009


ANHEUSER-BUSCH  VARIOUS LOCATIONS (1999–2008)
Area Technical Manager, Corporate Quality –St. Louis, MO Mar 2004–Nov 2008
Notable Accomplishments:
 Directed a team of engineers, analysts, and statisticians in maximizing the global supplier base for glass bottles,

labels, and crowns, while executing brewery quality audits and sensory evaluations
 Worked closely with bottle suppliers in ensuring and improving product quality, which eventually reduced bottle-

related downtime rates by 32% and decreased cost of failure by $900K, while lessening customer complaints by 25% in two years
 Made significant contributions as part of product innovation teams that led to the successful introductions of Bud

Light Lime and American Ale, along with the cross-functional team that deployed the new gripper bottle design in Europe for

the 2006 FIFA World Cup, which supported overall company growth, while delivering new packaging innovations to consumers

Quality Assurance Manager – Quality Assurance Department, Houston, TX Dec 2001–Mar 2004
Notable Accomplishments:
 Closely worked with line inspectors in establishing procedures and reaction plans that stopped nonconforming product

shipment
 Played an active role in obtaining plant’s recognition as the #1 quality bottle supplier to Anheuser-Busch in 2003

Quality Planning Manager –Packaging Group Quality, St. Louis, MO Mar 2000– Dec 2001
Notable Accomplishments:
 Served as an effective member of a cross-functional planning team that led the establishment of a manufacturing

facility producing 12-ounce longneck bottles for the Houston Brewery, which provided a more reliable and efficient supply of

bottles to all customers
 Headed the selection and qualification process of in-line and laboratory inspection and test equipment that supported

the successful Longhorn Glass launch

Quality Systems Engineer– Packaging Group Quality, St. Louis, MO Sep 1999– Mar 2000
Notable Accomplishments:
 Oversaw the company-wide deployment of new gauging systems and related operating procedures for high-volume aluminum

can and lid plants
 Spearheaded a Technical Project Team in identifying the impact of can flange thickness variability on the Brewery

seaming process, eliminating approximately $70K in unnecessary gauging expenditures

MEMC ELECTRONIC MATERIALS  ST. PETERS, MO
Quality Systems Engineer Dec 1996– Sep 1999
Notable Accomplishments:
 Functioned as an active member of a cross-functional team that obtained and secured ISO9001 certification
 Initiated new gauge control methods that drove significant improvement on system accuracy and precision, which

subsequently led to multiple plant awards from Philips Semiconductor, including the Supplier of the Year and SPC Awards


Education:
EDUCATION

Master of Business Administration in Organizational Behavior/Leadership
University of Missouri at Kansas City, Kansas City, MO

Bachelor of Science in Mechanical Engineering
Missouri University of Science and Technology, Rolla, MO



Affiliations:
PROFESSIONAL AFFILIATIONS

American Society for Quality (ASQ)
National Association for Healthcare Quality (NAHQ)
Missouri Board of Pharmacy


Skills:
TECHNICAL SKILLS

Microsoft Office Applications (Word, Excel, PowerPoint, Project, and Visio)
Minitab and QS Infinity Statistical Software | Quality Management System | Intelex Web-based Applications


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