VICE PRESIDENT OF OPERATION - Healthcare Resume Search
VICE PRESIDENT OF OPERATION - Healthcare Resume Search
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VICE PRESIDENT OF OPERATION Resume


Desired Industry: Healthcare SpiderID: 82145
Desired Job Location: Montgomery, Alabama Date Posted: 8/12/2019
Type of Position: Full-Time Permanent Availability Date:
Desired Wage: 135000
U.S. Work Authorization: Yes
Job Level: Executive (President, VP, CEO) Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Doctoral Willing to Relocate: Yes


Objective:
Accomplished, goal-driven, and solutions-focused professional, equipped with extensive experience in directing all aspects of healthcare operations and primary care and occupational health clinic services. Recognized as effective leader with proven history of success in streamlining business operations, increasing revenue, and developing and executing various programs which positioned organizations toward continuous growth. Keynoted for contributions in reinforcing organizational core values and behavioral expectations that drive productivity. Technically proficient with Microsoft Office Suite (Word, Excel, and PowerPoint) and data mining software.


Experience:
PROFESSIONAL EXPERIENCE

CAREHERE LLC, BRENTWOOD, TN, USA
Associate of Vice President of Operations 2017–Present
- Broadened knowledge of employee population, work environment, and corporate culture to support onsite health and wellness centers
- Determined health center efficiencies and deficiencies while creating and implementing work instructions to meet organizational goals and objectives
- Guaranteed effective operations of medical equipment while ensuring the availability of emergency equipment and first aid supplies at multiple locations
- Keenly analyzed health service needs for health facilities and executed programs and services supporting the needs
- Prepared and communicated with clients and the management all schedule and ad hoc reports involving aspects of health center operations which included financial impact, health center statistics, utilization, and patient satisfaction
- Maintained coordination with safety and plant management for the implementation of hearing conservation and health-related programs
- Provided solution to quality issues and ensured health center effectives through identification of challenges and establishment of short-term and long-term countermeasures
- Wrote and distributed regular patient and client newsletters as well as marketing promotions toward improvement of utilization and program participation
- Managed direct reports involving work tasks assignments and general performance management
Notable Accomplishments
- Increased client savings through negotiation of direct contracting agreement with ambulatory systems
- Optimized the check-in process for multiple clients
- Developed various employee engagement and retention programs as well as performance guarantees for client contracts which resulted in income generation for the company

CAREHERE LLC, BRENTWOOD, TN, USA
Senior Director of Client Operations 2013–2017
- Supervised daily operational activities of 20 primary care and occupational health facilities with 340,000 patient visits yearly
- Collaborated with other healthcare professionals regarding the development and promotion of health-focused programs
- Partnered with the medical director, Marketing Department, municipalities, risk managers, and pharmacists regarding key procedures, policies, and protocols for 33 physicians and 9 mid-level providers
- Took charge of the development and forecasting of budget, creation of policy and plan, establishment of business strategy, monitoring of contract, and preparation of accreditation
- Communicated with the Safety and Risk Management Team on medical surveillance examinations
- Oversaw corporate clinic managers, the director of operations, and onsite clinic managers while mentoring staff on policy and procedures and drug testing as well as evaluating primary care and occupational health clinic services
- Observed adherence to organizational goals and objectives in creating and implementing work instructions while identifying the inefficiencies and deficiencies in the clinic
- Actively participated in all business review, operations, and executive meetings with clients, brokers, and medical directors
- Expertly handled and monitored a portfolio valued at $15M in gross revenue
- Made use of computer-based inventory control system companywide and developed dashboards for facility administrators
- Assumed accountability in hiring and overseeing Information Technology Department staff
- Facilitated health education and training, counseling, and employee assistance program (EAP) referral
- Rendered support to colleagues regarding company mission and philosophy
Notable Accomplishments
- Played a lead role in the successful opening of eight new facilities and occupational health centers
- Successfully established and implemented several programs on customer service training, employee rewards, clinical training, and mammography screening
- Created alternate emergency room accessibility

ALL MED PHYSICIANS INC., MONTGOMERY, AL, USA
Chief Operating Officer, Urgent Care and Women’s Health 2011–2013
- Produced and administered operations business plans which involved all industry requirements, business strategy, cost control, and staff’s professional development
- Presided over weekly business review and operations meetings with key executives; continuous process improvement (CPI) Team meetings; and leadership training for all administrators and executives
- Executed inventory system used in ordering supplies, DME’s, and medication
- Held responsibility in hiring and training employees on all company policies and procedures
- Led external vendors, providers, and internal non-clinical operations staff while producing standards during the evaluation of non-medical performance staff
- Provided solutions to aspects of site operations involving human resources, operations, and credentialing
- Set performance objectives and measurement through dashboards
- Planned and managed activities including people, procedures, and company policies to ensure compliance with company’s mission statement and values
- Observed operational adherence to Health Insurance Portability and Accountability Act (HIPAA), Department of Human Services (DHS), Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Institute for Medical Quality (IMQ)
Notable Accomplishments
- Determined areas for improvement and opened a Women’s Urgent Care facility
- Collaborated with local hospitals and developed a feeder system for 24-hour urgent care locations
- Brought significant increase in wellness center’s utilization by 83% while minimizing expenditures in medical and surgical operations by 23% and 47% in biohazard disposal
- Displayed outstanding leadership skills in achieving $8M in gross revenue

MERCK & CO., INC. – PHARMACEUTICALS; AND INVENTIV HEALTH, INC., NJ, USA
Pharmaceutical Sales Representative, Cardiovascular and Migraine 2010–2011
- Evaluated client needs and presented suitable promoted products
- Utilized effective sales skills in liaising with doctors to prescribe products
- Provided product information and delivered product samples

GLAXOSMITHKLINE PHARMACEUTICALS LTD., DURHAM, NC, USA
Pharmaceutical Sales Representative, Men’s Health 2006–2009
- Collaboratively worked with Sales Team to create strategies and implement brand strategies to ensure consistent marketing message
- Cultivated positive working relationships with medical representatives o influence targeted group in the decision making process


Earlier Position Held:

CHAMPS SPORTS, MONTGOMERY, AL, USA
General Manager


Education:
Doctor of Philosophy in Health Administration, In Progress (Expected Completion Date: 2022)
Walden University, Minneapolis, MN (Online)

Master of Science in Human Resource Management, 2007
Troy University at Montgomery, Montgomery, AL

Bachelor of Science in Secondary Education – Biology, 2002
Auburn University at Montgomery, Montgomery, AL


Skills:
Budget Management and Forecasting Continuous Process Improvement
Team Coordination and Leadership
Strategic Planning and Implementation
Healthcare Compliance and Standards
Clinical Operations Management
Policy and Procedures Development
Staff Evaluation


Additional Information:
MILITARY EXPERIENCE

UNITED STATES NAVY | YOKOSUKA, JAPAN
Aviation Ordnanceman – Petty Officer Third Class

CERTIFICATION

American College of Medical Practice Executives (ACMPE) Certification


PROFESSIONAL AFFILIATION

Member, American College of Healthcare Executives
Member, Medical Group Management Association (MGMA)


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