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Project Manager and Program Manager Resume
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| Desired Industry: Healthcare |
SpiderID: 82062 |
| Desired Job Location: Tecumseh, Ontario, Ontario |
Date Posted: 6/19/2019 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: 85000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Masters |
Willing to Relocate: No |
Objective:
Highly committed, goal-driven and versatile professional, seeking a challenging role to effectively utilize skills acquired from previous work experience and hands-on background in quality assurance, program administration, community outreach and project management. Known for proven expertise in analyzing processes and organization’s management procedures while implementing necessary changes toward operational efficiency and service improvement. Adept at working with diverse individuals, adapting to cultures and establishing win-win relationships to achieve organization’s missions and goals. Proficient with Microsoft Office Suite (Word and Excel) and province-wide computer system (CPIN).
Experience:
Windsor-Essex Children’s Aid Society Windsor, ON, Canada (2008–Present)
Supervisor of Permanency Services 2018–Present
Family Services Supervisor 2016–2018
Family Services Worker 2008–2014 | 2015–2016
Resource Worker 2014–2015
Orchard Lake Middle School West Bloomfield Township, MI
School Social Work Intern 2007–2008
Judson Center Redford, MI (2001–2008)
Family to Family Supervisor 2007–2008
Family Reunification Supervisor 2005–2007
Family Reunification Worker | Senior Family Worker 2001–2005
The Ark Teen Shelter Kalamazoo, MI
Crisis Worker 1999–2000
Education:
Master of Social Work in Children and Family Services, 2008
Eastern Michigan University, Ypsilanti, MI
Bachelor of Science in Family Studies, Minor in Social Work and Sociology, 2000
Western Michigan University, Kalamazoo, MI
Skills:
Service Administration | Quality Assurance
Directed the overall delivery of services to protection families, foster homes, and placement of children in foster care
Worked with other local and county agencies to guarantee availability of adequate and efficient ongoing services to crown wards and other children requiring long-term care
Took charge of developing and maintaining a foster care manual that contained policies and procedures aligned with agency and Ministry standards
Spearheaded a team of six family service workers, in charge of providing case management services to families
Gathered data to identify current trends and secure quality of service in strict adherence to all program standards
Project and Program Management
Expertly managed and completed special projects
Helped staff and students in overseeing the Cognitively Impaired and Autistically Impaired Center programs
Supervised and created reports for individualized education program planning meetings (IEP)
Issued community referrals for families and developed forms and reports for proper program data management to track program trends and outcomes
Offered support with the implementation of province-wide computer system (CPIN) program
Played a pivotal role in the planning and deployment of programs to maximize youths’ life skills
Staff Supervision and Training
Organized team schedules for continuous provision of necessary services, staff coverage and balanced schedules among team members
Oversaw parent partners that served as mentors to families involved in the Child Welfare System
Trained and supported staff in providing quality strength-based services
Assumed full accountability in planning and implementing trainings to improve staff competence
Hired and mentored community members for community representative position for team decision making meetings
Demonstrated excellent multi-tasking skills in handling increasing level of responsibilities in 2003, encompassing recruitment of new staff and execution of training for existing staff
Reports Preparation and Document Maintenance
Ensured timely completion of all recordings and other required paperwork within set deadlines
Generated all pertinent documentation for court in coordination with the legal counsel
Case Management | Legal Administration
Administered the execution of necessary investigation on abuse and neglect allegations
Served as an effective advocate for children focused on providing fair and just treatment to children in terms of legitimate needs
Coordinated with staff throughout investigations and ongoing case management
Co-chaired the Placement Planning & Prevention Committee to ensure the accurate development and deployment of comprehensive and effective plans for each child in care
Expense and Cost Control
Tracked team and selected program expenses that contributed to cost containment, while authorizing items such as mileage, overtime and staff development request within approved limits
Approved foster parents’ expenditures, supplemental rates and compensation for foster home damage to specified limits
Conflict Resolution | Crisis Intervention
Maintained active involvement in managing serious and contentious cases, as well as in resolving grievances and complaints against the agency
Addressed complaints on permanency plans for children and termination of foster homes
Managed the delivery of crisis intervention and development of safety plans with families
Participated in management committees on agency policy and case program issues
Strategic Planning and Implementation
Ensured proper placement and relief for children in care, while collaborating with all departments in assisting foster parents in the implementation of court orders and children’s plans of care
Directed the execution of emotional impairment evaluations and implementation of behaviour plans for students having difficulty dealing with their behaviour in the academic setting
Functioned as the key member of the Management Team and assisted the development of the annual service plan for the team
Regulatory Compliance and Policy Enforcement
Handled the accuracy, evaluation, and approval of all reports, as well as the preparation of contact logs in compliance with agency policies and ministry standards
Guaranteed all foster parents’ awareness and compliance with the ministry standards and agency policies
Maintained an updated foster care manual consisting of policies and practices for foster parents
Growth and Development Impacts
Designed and implemented service plans in conjunction with families to support them in fulfilling goals and positive outcomes, while minimizing risks
Rendered effectual assistance to families in defining and accessing community resources, as well as building and achieving goals through a strength-based and solution-focused perspective
Assisted with the enhancement of foster parents’ strengths and abilities by delivering resources and training opportunities
Guaranteed student success in the school setting through close collaboration with teachers, administrators, students and parents
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