Customer Technical Support - Education Teaching Training Resume Search
Customer Technical Support - Education Teaching Training Resume Search
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Customer/Technical Support Resume


Desired Industry: Education/Teaching/Training SpiderID: 81990
Desired Job Location: Horsham, Pennsylvania Date Posted: 5/3/2019
Type of Position: Full-Time Permanent Availability Date:
Desired Wage:
U.S. Work Authorization:
Job Level: Experienced with over 2 years experience Willing to Travel:
Highest Degree Attained: Willing to Relocate:


Experience:
Account Specialist/Customer Solutions Specialist
AWeber Communications, Inc.
2011-2018: Chalfont, PA/Remote

• Spearheaded customer retention initiative, which developed into
additional customer support team

•Managed ~20 of the largest revenue-generating and high-volume accounts, providing white-glove service and on-call support, personalized tracking progress,
and customized welcome videos

• Offered HTML/CSS support to over 90,000 customers worldwide for websites, emails, landing pages, and shopping carts while frequently performing customer account audits to optimize marketing campaigns and increase ROI

• Managed, organized, and analyzed data sets for high volume, B2B clients with a concentrated focus on ~150 top tier accounts, generate statistical reports utilizing advanced Excel and G Suite techniques

• Trained new employees on AWeber's product, culture, and high standard of customer support through supervision, role-playing scenarios, and individualized instruction

• Received three separate awards recognizing outstanding customer support and overall contribution and internal QA and customer satisfaction scores of nearly 100% for social media, phone, live chat, and email support

• Created and delivered various departmental presentations, including an analysis of select website email marketing campaigns and an introduction to Google Analytics and featured in marketing projects, blog posts, company videos, and voiceover work


Teacher
Stern Hebrew High School/The Community Conservatory
2007-2010: Philadelphia/Doylestown, PA

• Taught ~50 total students/year in mathematics, physical education,
and improvisation/acting classes at suburban private schools

• Coordinated with administration and communicated with parents regarding each student's success, developed tools and tests to assess teaching strategies and techniques

• Developed and instructed SAT preparation course and planned, coordinated, and supervised senior class trip for ~30 students within administration-approved budget

• Obtained PA private school certification in secondary mathematics education


Tutor/Trainer
A+ Tutoring Service, Inc./Kutztown University
1995-2007: Jenkintown/Doylestown, PA

• Administered individual/classroom instruction for mathematics subjects, study skills, and standardized tests and performed periodic assessment to determine progress

• Recruited, interviewed, trained, and assessed new hires on best practices and agency standards for A+ Tutoring Service

• Developed curriculum and presented instruction for new hire SAT tutor workshop


Education:
Villanova University

Graduate Certificate in
Applied Statistics
(Completed 2017)

MA in Mathematics
(Estimated completion 2021)

Kutztown University

BS Business Administration

* Concentration: Marketing

* Minor: Communication Studies

* Graduated
Magna Cum Laude

* KU Foundation Scholarship for high academic achievement

* Chi Alpha Epsilon Honor Society’s Diamond Key Award for consecutive 4.0 semesters


Skills:
* Client/Technical Support

* Customer Retention

* Account Management

* Data Analysis

* Training/Onboarding

* Curriculum Development

* Private and Small Group Tutoring


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