Information Technology Operations Manager Resume
|Desired Industry: Information Technology
|Desired Job Location: Bulverde, Texas
||Date Posted: 4/15/2019
|Type of Position: Full-Time Permanent
||U.S. Work Authorization: Yes
|Job Level: Management (Manager, Director)
||Willing to Travel: No
|Highest Degree Attained: Other
||Willing to Relocate: No
Multifaceted, solutions-driven, and innovative professional with hands-on experience in information technology operations and project administration. Expert at providing hardware and software consultations as well as conducting budgeting and cost analysis. Known as out-of-the-box thinker, able to develop strategic plans to resolve issues and boost processes. Equipped with solid expertise in aligning IT services with business needs. Effective communicator with interpersonal skills essential in collaborating with stakeholders as well as leading and guiding teams of professionals towards successful attainment of goals.
Berlitz Corp/ ELS Educational Services Princeton NJ
IT Operations and Support Manager North America 2017–Present
Assume responsibility in directing the support desk in handling tickets and service-level agreements (SLA).
Maintain the comprehensive knowledge of the Support Team on new technology updates.
Expertly handle the company projects to guarantee all 72 Learning Centers within the operations acquired the necessary hardware and software for the modification of the academic curriculum and locations.
Review all IT contracts to ensure the proper billing of services.
Coordinate with different brokers to resolve the downtime of IT services within company locations as well as to restore and enhance network services.
Locate new internet and phone brokers to improve the network services of the company Learning Center, while reducing company operating expense (OPEX).
Successfully secured a credit over $110K by determining overbilling, mismanagement of company account, and pure negligence.
Earned recognition from the chief executive office in re-locating and preparing all IT equipment for the two company headquarters (HQs) without any downtime between the ends of business days.
IT Support Specialist | Help Desk 2014–2017
Provided responses to client concerns on account regarding billing and flied service requests.
Developed service orders to replace defective parts and requested the support of technician in performing needed repairs when necessary.
Held accountability in filing all arising issues and generating reports detailing common problems and error trends.
Formulated images and installed new desktop and laptop systems for all end users.
Best Buy Mount Laurel, NJ
Geek Squad Manager 2010–2014
Provided instruction and repair to clients’ computers, phones, and gadgets.
Conducted staff training regarding client interactions, personal computers (PC), and PC repairs.
Conducted diagnostics of hardware and software, malware removal, and operating systems repairs.
Computer NERDZ San Antonio, TX
Store Manager 2008–2010
Fulfilled key assigned functions such as recruiting, training, and coaching new and current computer technicians.
Initiated local marketing approaches to effectively attract new clientele.
Played a significant role in maintaining quality control and satisfaction records, while new opportunities to increase client satisfaction.
San Antonio Community College San Antonio, TX
Customer Service and Relations | Staff Training and Development | Continuous Process Improvement
Hardware and Software Installations | Problem Resolution and Decision Making
Windows (XP, 7, 8, and 10)
Microsoft Exchange Server
Systems Management Server:
Microsoft System Center Configuration Manager
Windows Domain Networks:
Office Management Applications:
Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) | Office 360 JIRA | TEAMS
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