Division Operations Manager - Healthcare Resume Search
Division Operations Manager - Healthcare Resume Search
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Division Operations Manager Resume


Desired Industry: Healthcare SpiderID: 81933
Desired Job Location: Newhall, California Date Posted: 4/2/2019
Type of Position: Full-Time Permanent Availability Date: immediately
Desired Wage: 160000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, 50-75%
Highest Degree Attained: Masters Willing to Relocate: Yes


Objective:
Multifaceted, results-driven, and performance-focused professional, offering extensive experience in spearheading initiatives to drive efficient business operation and excellent healthcare services. Equipped with adeptness in developing divisional and regional operational strategies, dealing with acquisitions of new business, and managing facilities operations. Known for strong leadership ability in supervising cross-functional teams, defining business opportunities, and surpassing set-forth organizational goals and objectives. Articulate communicator, with bilingual fluency in English and Spanish.


Experience:
DaVita Dialysis – Los Angeles, CA
2017–Present
Divisional Operations Manager
Render assistance with development of divisional budgets for home modalities
Partake in the creation, review, modification, and deployment of initiatives to improve home modalities prevalence through the following:
Selection of appropriate markets for corporate pilot projects concerning home modality initiatives; and
Provision of assistance to the regional operations directors (RODs) and facility administrators (FAs) in the creation and execution of plans to meet clinical and operational goals
Conduct monitoring and reporting of facility operation and clinical outcomes to Home Modalities Management Team, which included RODs
Identify, analyze, and address training needs for the division and region by creating and implementing plans
Offer first-rate support to the following personnel in carrying out various key functions:
Director of operations-home modalities to track, develop, implement, and monitor facility-specific home therapy goals;
Facility Continuous Quality Improvement (CQI) Team members to determine and utilize existing regional resources and strengths in resolving quality improvement challenges; and
Facility administrators, RODs, and program managers to establish plans of correction for any deficits to guarantee resolution of deficiencies
Keep abreast of operational progress to identify the outliers or concerns related to home program operations
Strategically lead approximately 30 direct reports, including management
Hold full responsibility in overseeing various clinics throughout California, Colorado, and Nevada
Function as MD consultant of diverse medical groups

2014–2017
Regional Operations Manager
Expertly oversaw daily operations of multiple facilities across the region, including financial and risk management, quality assurance compliance, patient care, and teammate supervision
Provided leadership to facility administrators and regional office coordinators in the assigned region, which included hiring, termination, discipline, mentoring, annual reviews, and salary increases
Frequently traveled across multiple locations to visit and personally oversee assigned facilities
Cultivated strong working relationship between regional office and corporate office by engaging in various meetings and leveraging excellent communication skills
Executed immediate corrective action focused on cost, safety, and patient care as priorities for the facilities, equipment, and systems
Took charge of managing the design and construction of new units, as well as the expansion or renovation of old units
Coordinated with the Due Diligence Team to drive potential acquisitions, while overseeing the transitional process of new acquisitions within or outside the division or region
Ensured clear communication with administrators and staff by conducting staff meeting and creating written memorandums
Strictly complied with organizational policies in the development of regional budget for overall operational expenses

Key Accomplishment:
Contributed key insight in the creation and initiation of float pool for home nurses that led to significant improvement of work-life balance for the team up to 30 healthcare professionals, thus attaining 100% nurse retention rate

2013–2014
Renal Dietitian
Partnered with physician in reviewing and executing comprehensive nutrition assessments along with CMS regulations supporting the specialized dietary plans
Performed nutrition education and counseling in accordance with individualized patient needs by understanding dietary plans within nutrient requirements, medical needs, and economic status
Recognized proper nutrition intervention by consistently monitoring existing nutritional status, laboratory values, dialysis adequacy, adherence to diet, and patient responses to nutrition-related medications and therapy
Served as miner and bone disorder Manager and falcon manager responsible for accuracy and completeness of assessments prior to established deadlines
Facilitated the training of new renal dietitians (RDs) throughout regions five and six on the Peritoneal Dialysis (PD) module of their education

LA BioMed WIC – Los Angeles, CA
2008–2013
Clinical Dietitian
Employed expert management of various caseload and files, as well as created work schedule on a monthly basis
Applied and monitored current nutritional plan of case in accordance with patient screening and assessment
Conducted and executed small group sessions for diabetic women and premature infants
Developed and reviewes in-service education programs, as well as actively engaged in community health education events
Educated site staff focused on topics prepared by the State of California


Education:
Master of Business Administration, In Progress (Expected Graduation Date: Nov. 2019)
Capella University – Minneapolis, MN

Master of Science in Nutritional Science
California State University – Los Angeles, CA

Bachelor of Science in Nutritional Science
California State University – Los Angeles, CA

License:
Registered Dietitian – Coordinated Dietetics Program

Certification:
Alternative Nutrition Certificate


Skills:
Quality Assurance
Patient Care Management
Financial Administration
Strategic Planning and Implementation
Risk Management
Regulatory Compliance
Care Plan Development
Patient and Employee Relations


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