Project Manager | Program Manager | ScrumMaster Resume
|Desired Industry: Information Technology
|Desired Job Location: Potomac Falls, Virginia
||Date Posted: 3/28/2019
|Type of Position: Full-Time Permanent
|Desired Wage: 100000
||U.S. Work Authorization: Yes
|Job Level: Management (Manager, Director)
||Willing to Travel: No
|Highest Degree Attained: Other
||Willing to Relocate: No
Detail-oriented, multifaceted, and results-driven project management professional with solid expertise on all phases of the project life cycle and management process groups. Armed with vision and leadership abilities to support process engineering and improvement to drive profitability. Equipped with proven adeptness in team collaboration and communications in agile methodology for complex and short-term software development projects. Possess notable communication, problem-solving, organization, and critical aptitudes to attain set objectives and targets. Technically proficient with Microsoft Office Suite, Project, Visio, and SharePoint, and JIRA software.
JK Moving Services Sterling, VA
Senior Project Manager, Program Management Office January 2014–November 2018
Established strategic direction by coordinating with managers and executives to help corporate mission by driving innovations internally at the individual team and organizational levels, and externally with customers and key stakeholders.
Defined and managed efforts in launching a new mobile application for consumer business, which resulted in an immediate increase of customer service efficiency by 20% and customer satisfaction by almost 50%.
Adhered to Program Management Institute’s (PMI) best practices necessary to ensure successful lifecycle implementation through each project initiative.
Used project management tools to establish the planning process, document the project(s) scope of work and establish a Work Breakdown Structure (WBS) to include: requirements definition, establish milestones, plan and execute work plan, track progress; identify corrective actions and mitigate risks, and apply quality assurance using lessons learned, documentation retirement, and continual monitoring.
Responsibility for executing corporate methodology as well as project standards by determining needed resources and delegating individual responsibilities; dealing with operational and administrative program aspects daily; evaluating deliverables before submitting to the executive management; warranting timely completion, update, and storage of project documents; and monitoring team hours, expenses, and project budgets.
Rendered oversight to Project Management, Business Analysis, and Quality Assurance teams totaling six members.
Oversaw IT project teams and provide aid to strategic IT goals through analysis using SCRUM process methodologies for software development lifecycle projects.
Analyze present business processes and IT-related systems to apply modifications for efficiency, effectiveness, and cost savings due to rapidly changing requirements of warehouse capacity, space availability, varying timelines, labor resources, and other critical factors.
Delivered solutions to resolve IT system needs and workflow automations.
Documented and implement standard operating procedures (SOPs) as needed.
Demonstrated transparency on progress, accomplishments, and potential issues to handle stakeholder expectations, through reporting templates and status meetings as necessary.
Played a pivotal part in the creation and launch of the Project Management Office (PMO) in the organization.
RealNetworks, Inc. (formerly WiderThan) Reston, VA
Senior Program Manager, Service Management Aug 2006–January 2014
Project Manager, BREW Services
Demonstrated industry expertise in delivering new projects, which resulted in company growth of 25%.
Helped corporate management with strategic business and organizational objectives by leading and providing oversight on various projects using PMI methods as best practices, and expanded program management activities within the Multimedia Division.
Enforced program management process and disciplines in the areas of program schedule, project communications, cost containment, procurement, risk and mitigation, change control, and quality assurance.
Managed project life cycle and timeline requirements, resource allocation, project documentation, client services.
Led vendor product execution, including project schedule development and resource and budget analysis.
Wrote vendor management status reports for the executive management team. Drafted and submitted periodic status reports on current programs, future pipeline opportunities, and client issues.
Utilized interpersonal skills in developing business relationships and communicating with stakeholders.
Cultivated relations with multi-level stakeholders, including external to the organization, generating credibility and rapport.
Ensured that the value of the company’s solutions and services were maximized by achieving adaptability and flexibility across the customer’s digital media solutions.
Oversaw the fulfillment of all implementation tasks with third-party vendors, while providing consultation to clients regarding system implementation.
Certified Scrum Master (CSM) Certification 2019
Project Management Professional (PMP) 2011
Project Management Institute (PMI)
Coursework in Business Management and Administration
Virginia Commonwealth University Richmond, VA
IT Development (SDLC)
Process Engineering and Improvement
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