General Manager - Management Resume Search
General Manager - Management Resume Search
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General Manager Resume


Desired Industry: Management SpiderID: 81903
Desired Job Location: Calgary, Alberta Date Posted: 3/22/2019
Type of Position: Full-Time Permanent Availability Date: March 15, 2919
Desired Wage: 50,000
U.S. Work Authorization:
Job Level: Management (Manager, Director) Willing to Travel: Yes, 25-50%
Highest Degree Attained: High School/Equivalent Willing to Relocate: Undecided


Objective:
provide exceptional guest service creating a remarkable experience to initiate, educate, recover and increase client loyalty wherever possible


Experience:
PLEASE NOTE: I have included only jobs highlighting relevant skills &/or experience
TEXAS LOUNGE, Calgary, Alberta Oct. 2017 – Present
General Manager and Bartender
• Regular bartender duties
• All regular duties of a bar business General Manager as well as General Manager of adjoining business Goliaths Saunatel, a private men’s health spa
• Assist customers and staff with their needs including alcohol consumption management, conflict resolution, and turning complaints into compliments is a special niche for me
• Work closely with the Owner to boost sales and morale within the two businesses
• Human Resources (15 staff): Interviewing, hiring, training, and scheduling, coaching, disciplining, incentivizing, promoting, dismissing etc.
• Recruit employees to create a dynamic and happy team. Focus on continual improvement in service, professionalism, performance, and profit
• Retain staff by continually supporting them, following up with concerns and making adjustments when needed without compromising labor cost, relations with either guests or staff themselves
• Assign tasks to team members according to skills and abilities to build a stronger team
• Sales analysis, creating acceleration tools to increase business and morale, identifying issue areas and coming up with solutions
• Cash procedures for the bar and the health club

B.F.I, Red Deer, Alberta Aug. 2011 – May 2013
Office Administrator
• While working at Main Office, duties include but not limited to: answering telephone inquiries, directing to appropriate colleague, dispatching, filing, updating files
• Works a variety of shifts with a smile, dedication and positive energy
• Focus on client contracts, negotiating, re-signing and entering current contracts, file maintenance, purging old ones
• Entering timesheets of staff and verifying charges billed to clients
• Spent more than a year at Horn Hill Transfer Station in the office working alone, responsible for all office operations including: operating scale, cash handling & balancing, use of computer program (TRUX 7), Microsoft Office Suite, preparing reports, customer service duties including conflict resolution, other office duties as required.

CANADA TRUST, Vancouver, British Columbia Oct. 1995 – July 1997
Customer Service Representative
• Emphasis on an unwavering commitment to guest relations through the creation of an exceptional guest experience.
• All teller duties


Education:
• Lindsay Thurber Comprehensive High School – Advanced Diploma – 1987-1991, Red Deer, AB.
• Academy of Learning Microsoft Office Advanced – 2003, Red Deer, AB.
• Red Deer College Virtual Assistance Certificate – 2004, Red Deer, AB.


Skills:
• Strong proficiency in Microsoft Office products: Excel, Word, Power Point, Outlook, 60 wpm.
• Excellent reflective-listening skills
• Independently motivated, able to work with minimal supervision and strong sales skills
• Adaptability when dealing with spontaneous work place changes
• Strong intrapersonal skills with a positive and friendly demeanor
• Class 2 Driver’s License with Q Endorsement for Air Brakes
• St John’s First Aid, Pro Serve certified,


Reference:
Available upon request.


Candidate Contact Information:
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