IT Helpdesk Manager | Senior Systems Engineer - Information Technology
IT Helpdesk Manager | Senior Systems Engineer - Information Technology
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IT/Helpdesk Manager | Senior Systems Engineer Resume


Desired Industry: Information Technology SpiderID: 81900
Desired Job Location: Burbank, California Date Posted: 3/21/2019
Type of Position: Full-Time Permanent Availability Date:
Desired Wage: 130000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Other Willing to Relocate: No


Objective:
Highly skilled and accomplished systems engineer and IT Manager, offering broad-based background in the field of information technology, encompassing systems design, administration, and engineering

Provided leadership, planning, and management to successfully complete projects within the allotted time frame, budget, and client specifications; along with training various teams and collaborating with vendors to meet goals
Successfully built and deployed software, operating systems, and updates to thousands of Linux and Windows servers and workstations, while adhering to change control policies, and standards including HIPAA, PCI, and HITECH
Managed large-scale migration projects for acquisition or divestitures of businesses or business units while adhering to security standards
Demonstrated strong work ethic and technical skills as evidenced by the attainment of an Award of Excellence from Siemens by saving the company $20 million dollars
Wrote hundreds of PowerShell and bash scripts for various Microsoft technologies to automate processes and achieve savings for businesses


Experience:
Systems Engineer
Green Dot Corporation, Pasadena, CA Sep 2018–Present
Computer Enterprises, Inc., Kern Health Systems (Contract), Bakersfield, CA Feb 2018–Mar 2018
Odesus, Children’s Hospital Los Angeles (Contract), Los Angeles, CA Dec 2017–Feb 2018
Oxford Global Resources, California Resource Corporation (Contract), Beverly, MA Oct 2017–Dec 2017
Designed, built, and deployed Windows 10 image to the entire company using System Center Configuration Manager (SCCM) Current Branch
Worked on different software, such as Windows 2016, RedHat 7.5 Linux Server Management, Image Deployment, VMWare 6.5 and PowerCLI, ExtraHop, Splunk, Microsoft Exchange/Office365, PowerShell Scripting and Automation, F5 BigIP Load Balancers and BigIQ and Enterprise Manager, SCCM, Corporate PKI Infrastructure Management, Vendor Negotiations, Patch Management, Active Directory, Remedy, Cohesity, Pure Storage, Compellent Storage, HP Blades/Enclosures, Cisco UCS Blades/Enclosures, IPAM, Device42, JIRA/Confluence, SharePoint, SolarWinds, RabbitMQ, QRADAR, Ansible, and AWS
Demonstrated expertise in working on Citrix XenApp; managed and configured F5 Load Balancers

Product Technologies Systems Engineer/Consultant
Abbott Labs (Formerly St. Jude Medical Inc.), Product Technology Division, Sylmar, CA Jan 2017–Aug 2017
St. Jude Medical Inc., Product Technology Division, Sylmar, CA Oct 2016–Jan 2017
Revolution Technologies, St. Jude Medical Contract, Sylmar, CA Apr 2016–Oct 2016
Demonstrated technical expertise in providing third-level support to more than 1000 Windows and Linux servers
Worked on controlled update deployments by building SCCM 2012 infrastructure
Maintained Dell and Cisco UCS Blades and Chassis by administering multisite VMware vSphere 5.5 infrastructure and upgrading BIOS and firmware
Conducted key tasks, such as configuring Exchange 2010, administering RightFax on Cisco unified computing system (UCS), and executing hardware repairs on Cisco UCS and Dell Blades
Wrote PowerShell scripts for automation, testing, alerts, emails, information gathering, and adherence to Microsoft Windows domain security standards
Utilized Chef to effectively deploy Oracle Real Application Clusters (RAC) server clusters
Offered hands-on support to a large and robust public key infrastructure (PKI) infrastructure, as well as deployment of OpenLDAP to integrate Linux with Active Directory
Supported DevOps Team in planning and deploying servers for the Merlin application
Provisioned new Active Directory accounts and managed SafeNet for MobilePASS as a VTM solution security tokens, as well as Splunk and SolarWinds to troubleshoot network- or server-related issues
Performed VM backup and restoration through Veeam Enterprise Backup Manager
Managed and configured F5 Load Balancers

Senior Systems Engineer
Apex Systems, Inc, NBC Universal (Contract), Los Angeles, CA Feb 2016–Apr 2016
CareTech Solutions, Martin Luther King, Jr. Community Hospital, Los Angeles, CA Nov 2014–Dec 2015
Served as principle systems engineer and integral member of the team who built the entire IT infrastructure from the ground up to a certified and operational hospital in six months
Transitioned the company from Microsoft Office365 in the Cloud to on-premises Microsoft Exchange 2013 using custom PowerShell scripts
Managed and configured F5 Load Balancers
Built and manage the following:
VMware vSphere 5.5 on Cisco UCS, VMs, and VDI virtual desktops;
Setup secure printing, as well as PaperCut software to manage all printers securely;
RES Workspace manager to control viewing activities of users in their virtual desktops;
Imprivata Single Sign On (SSO) solution with VMware VDIs to enable users to tap their badges and pass Active Directory authentication to various Cerner web-based applications; and
Microsoft System Center (SCCM) Current Branch and System Center Operations Manager (SCOM) which was used in packaging and deploying software updates and operating system deployment. 

Microsoft Exchange Engineer
Insight Global, Nestle USA (Contract), Glendale, CA, Los Angeles, CA Feb 2014–Oct 2014
Managed Active Directory, Microsoft Exchange 2013, and Link
Served as author of numerous PowerShell scripts to automate distribution groups and retrieve information of users from ActiveSync devices, including iPhones and Android
Managed and configured F5 Load Balancers

Senior Systems Administrator
Core Digital Media, Culver City, CA Jun 2013–Jan 2014
Supervised Active Directory, Microsoft Exchange, SCCM 2012, MDT, Active Directory Group Policy, VMWare 6, and HyperV
Utilized Nagios and Dell OpenManage Essentials for reporting and management
Expertly administered McAfee ePolicy Orchestrator (McAfee ePO) server and configured McAfee Safeboot encryption for all laptops, along with Symantec Endpoint Protection antivirus
Managed and configured F5 Load Balancers

Senior Windows Administrator
Hautelook, Los Angeles, CA May 2011–Jun 2013
Upgraded Exchange 2007 to 2010, setup DAG, administered BlackBerry Enterprise Server 5.0, support SQL Server 2005–2008, and performed backups with Symantec Backup Exec 2010 R3
Utilized Jamf Pro for Mac OSX remote management and Spiceworks ticketing server for third-level network support
Facilitated installation, configuration, and administration of SCOM 2007, SCVMM, SCCM, and Forefront modules; Microsoft Hyper-V in Windows 2008 R2 Core, Standard, and Enterprise, Citrix Xen, and VMware vSphere 5; and F5 Networks load balancer and Riverbed Steelhead network optimization appliance
Managed and configured F5 Load Balancers

Systems Administrator
Campus USA Credit Union, Newberry, FL Aug 2010–Mar 2011
Managed Exchange 2010
Provided second- and third-level user support and remote access through Dameware and Track-It! ticketing software
Performed network storage administration of Pinnacle NAS
Monitored network and devices and provided reports with WhatsUp® Gold and Microsoft SCCM
Conducted extensive scripting with Microsoft PowerShell and improved online banking servers, including multi-factor authentication (MFA) and chat
Conceptualized and executed a backup and disaster recovery strategy through Symantec Backup Exec 2010 R2
Developed and implemented policies for Websense and IronPort email filters and web proxy servers
Managed and configured F5 Load Balancers


Education:
Coursework in Computer Science: University of Nevada, Reno, NV

Microsoft Certified Systems Engineer (MCSE) | Microsoft Certified Trainer (MCT)
Microsoft Certified Professional (MCP) | CompTIA A+ | CompTIA Network+ | CompTIA Security+


Affiliations:
CompTIA | Microsoft | Linux Foundation


Skills:
Patch Management
Vendor Negotiation
Custom PowerShell Scripting
Remote Systems Administration
Configuration and Troubleshooting
Performance Testing and Product Evaluations
Testing and Reporting
Performance Baselines
Packaging, Patching, and Documentation
System, Software, and Update Deployment
Backups, Offsite Storage, and Disaster Recovery
Corporate Public Key Infrastructure (PKI) Management


Additional Information:
Technical Acumen:

All Windows Server Versions | Red Hat® Enterprise Linux® 7.5 | VMware 6.5 | Hyper- | ExtraHop | Splunk
Microsoft Exchange/Office365 | F5 BIG-IP Load Balancers | BIG-IQ | SCCM | Chef | Ansible| Active Directory | Remedy
Pure Storage | Dell Compellent Storage | HPE Blades/Enclosures | Cisco UCS Blades/Enclosures | IPAM | Device42
JIRA/Confluence | Active Directory | PowerShell | PowerCLI | Bash | SharePoint | SolarWinds | RabbitMQ
QRadar | Jiva | QNXT | Mac OS


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