Senior Project Manager Resume
|Desired Industry: Information Technology
|Desired Job Location: Owings Mills, Maryland
||Date Posted: 3/19/2019
|Type of Position: Full-Time Permanent
|Desired Wage: 1350000
||U.S. Work Authorization: Yes
|Job Level: Management (Manager, Director)
||Willing to Travel: No
|Highest Degree Attained: Bachelors
||Willing to Relocate: No
Goal-driven and dynamic professional with extensive experience in all aspects of project and account management in the state government and health services industries. Armed with strong knowledge of industry best practices and latest technologies, combined with background in working with multiple states. Effective in conceptualizing and developing innovative processes and strategies to realign plans, streamline operations, and increase efficiency of the company operations. Equipped with articulate communication and interpersonal skills in building positive work relationships with professionals at all organizational levels. Proficient with Medicaid Management Information Systems (MMIS).
Cognosante, Inc., Baltimore, MD
Deputy Project Manager 2017–Present
Provide leadership to all aspects of assigned projects, which include proposal development for new business, budget forecasting and management, contract performance monitoring, risk management, project resource allocation, and activity coordination for multiple Maryland Department of Health state vendors. Manage staffing requirements, which involve hiring and supervising personnel. Build and maintain client partnerships and expectations, which involve communicating overall project status and individual project health at all levels.
Established a time reporting process that reduced client invoicing delays and errors while improving payment receipt timeframes
Spearheaded the deployment and transition of financial activities to a new vendor
Implemented new processes and tools that improved effectiveness in managing and performing tasks
Conducted comprehensive analysis and testing that identified and reduced risk factors in system upgrades
Senior Business Analyst 2016– 2017
Directed assigned multi-vendor projects, including developing and monitoring project plans for the Maryland Department Health, which involved defining milestones and schedules, tracking issues and risks, managing change, and reporting project status.
Rendered support to a Maryland client in implementing new financial payment vehicles for the premium program
Recommended best practices to assist the transition of premium program invoice printing to a vendor, resulting in a more efficient consistent process for billing program recipients
Connecture, Inc., Washington, DC
Senior Project Manager 2015–2016
Oversaw all phases of the software development lifecycle (SDLC) for assigned projects, from conceptualization, project planning, design, and execution to monitoring and project close-down. Formulated project strategies, defined milestones and schedules, reported project status, managed risks and changes, and monitored issues. Handled proposal development for new business, partnerships, and organizational initiatives.
Led the migration of the DC Health Exchange and Medicaid from the Connecture supported model to an insourced solution set
Functioned as the subject matter expert in the formulation of Medicaid solution and transition of product to software as a service (SaaS) framework
MAXIMUS, Inc., Various Locations
Account Manager, Maryland Health Benefit Exchange, Baltimore, MD 2013–2015
Liaised between the Maryland Health Benefit Exchange and multi-vendor development teams to continuously provide updates to client on emerging contract-related issues. Generated and submitted standard and ad hoc reports to Operations and Client Management teams. Keenly tracked overall service levels to ensure all client requirements were met. Presided over meetings between client and partnering stakeholders. Created a project change management plan to assist with new system implementation.
Rendered support in the creation of project quality management protocol, which resulted in robust quality reporting and improved client satisfaction
Secured and sustained high client satisfaction ratings through effective client relationship management
Exemplified technical and business acumen to communicate with client executive and their teams
Project Manager, Iowa Medicaid Member Services, Des Moines, IA 2010–2011
Supervised the creation and deployment of Medicaid member services, disease management programs, and quality assurance programs. Facilitated strategic planning sessions, established operational workflows, monitored profit and loss, and executed project add-ons. Led subcontractors to successfully meet performance goals.
Established a track record of consistently meeting project revenue goals and improving client communications
Created a provider search database to improve provider search capabilities for customer service representatives
Client Network Services, Inc. (CNSI), Columbia, MD
Business Analyst Specialist, Federal Data Services Hub 2012–2013
Worked with federal agencies in creating system requirements for various business processes to guarantee compliance with the Affordable Care Act. Oversaw requirements sessions, which involved conducting stakeholder documentation, impact analysis, test scenario approval, and delivery signoff for each developed system component as assigned. Created interface control documents to specify interface between federal data services hub and its trusted data sources, as well as business service documents to document requirements for federal data services hub web services.
Magellan Health Services, Reno, NV
Transition Project Manager, Nevada Medicaid 2011
Liaised between client representatives, vendors, and project staff. Guaranteed timely delivery of all project deliverables.
Provided leadership to the migration of Nevada Medicaid Management Information System to new business process outsourcing vendor, which included customer service operations, claims operations, pharmacy operations, provider enrollment processing, communications, web services, DSS, and all systems data migration for components
ACS, Inc., Tallahassee, FL
Executive Account Manager/Deputy Operations Manager, FL Choice Counseling 2004–2010
Managed the Florida Medicaid enrollment broker account within a multiple team environment. Supervised several teams, including Field Operations, Information Technology, Contact Center, Training & Quality Assurance, Mailroom, Publications, Finance, and Contract Compliance, while attending to all project add-ons. Offered guidance to over 150 onsite and remote workers while supervising subcontractors.
Received the ACS Presidents Club award for exceeding revenue goals on two assigned projects
Formulated and implementing a strategic project recovery plan which optimized client satisfaction, service delivery, and overall project operations
Spearheaded the call center workforce management processing effort, resulting in increased agent retention and enhanced call center performance
Automated the customer satisfaction solution, which improved the targeting of key member satisfaction indicators; consequently, delivering detailed information on program effectiveness to clients
Designed and deployed best practice solutions that generated over $100K in annual savings
Made significant contributions in creating plans for various projects, with focus on streamlining operations, training, and quality assurance
Bachelor of Science in Economics
Florida State University, Tallahassee, FL
Project Management Professional (PMP) Certification
Project Management Institute
Operations and Financial Analysis
Cross-Functional Team Management
Proposal and Product Development
Customer Service and Relationships
Continuous Process Improvement
Prioritization and Workflow Organization
Systems Development Life Cycle (SDLC)
Agile and Waterfall Project Management Methodologies
Medicaid and State IT
Business Strategy and Alignment
Millennium Leadership Program, ACS, Inc.
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