|Desired Industry: Healthcare
|Desired Job Location: Nashua, New Hampshire
||Date Posted: 3/1/2019
|Type of Position: Full-Time Permanent
|Desired Wage: 100000
||U.S. Work Authorization: Yes
|Job Level: Management (Manager, Director)
||Willing to Travel: Yes, Less Than 25%
|Highest Degree Attained: Masters
||Willing to Relocate: Yes
Multifaceted and performance-focused professional, offering broad-based experience in project management, process improvement, contract negotiation, application support, and business development. Effective at directing all aspects of information technology (IT) healthcare processes, including creating strategies, administering various programs, and developing project plans. Skilled at providing innovative business solutions to meet and surpass organizational goals, while keeping abreast of the latest industry tools and trends in a fast-paced environment. Adept at maintaining strong relationships with various individuals and professionals. Currently hold a Secret Security Clearance.
Department of Veterans Affairs Boston, MA
Advanced Medical Support Assistant (MSA) 2018–Present
Acquire in-depth understanding in the operations of more than 12 clinics in the Boston Veterans Affairs (VA) Healthcare System.
Assume accountability for administrative aspects of patient care encompassing access, collection, and update of demographic and insurance information, as well as patient processing and customer service.
Manage receipt, intake, and indexing of health and administrative information for veteran beneficiaries of the VA healthcare system.
Determine and formulate numerous ways to solve problems with administrative and clinical staff on access, customer service, patient flow, revenue, and validation issues.
Apply outstanding customer service skills in administrative functions and daily interactions such as telephonically and face-to-face.
Hold responsibility in operating personal computer applications, insurance capture buffer (ICB), vet link (kiosk check-in), primary care management module (PCMM), computerized patient record system (CPRS), Microsoft Office Suite (Excel, Word, Outlook, Power Point), and various Vista applications.
Inform employees in specific tasks and job techniques while developing available written instructions and reference materials.
Render assistance in creating training-related materials and resources to train MSAs in the medical center.
Improve the effectiveness of training and education by producing insight and feedback to the group practice manager (GPM).
Safety Net Solutions Salem, NH
Performed various tasks including website development, technical proposal writing and assessment, as well as monthly task order and sprint reports examination.
Provided consultancy within business development matters concerning software development, legacy systems integration, open source development, enterprise system interoperability, and meeting needs for mission critical data.
Carepoint Medical Richmond, VA
Regional Account Manager, Durable Medical Equipment (DME) Business 2013–2016
Acquired in-depth understanding on history, subjective descriptions, and objective measures from patients to determine bracing needs.
Served as patient liaison, in charge of verifying insurance coverage, estimating out-of-pocket requirements, and initiating authorizations with insurance.
Rendered training to patient on how to answer questions with regard to diagnosis and brace.
Administered clinical documentation regarding patient visit, brace adjustments, and follow ups.
AMD Global Telemedicine Chelmsford, MA
Sales and Marketing Manager, Telemedicine Program Design Group 2010–2012
Demonstrated adeptness in supervising teams for successful product deployment and integration in over 100 projects; direct and indirect distributors’ sales and marketing team members for the implementation of clinical telemedicine solutions for federal entities.
Oversaw numerous teams from major telecommunications companies in the integration of clinical telemedicine devices and software solutions to extend healthcare delivery capabilities to clients.
Organized training, marketing and sales strategies, as well as activities of direct and indirect distributors.
Served as account manager, in charge of controlling product deployment of more than 200 accounts comprising Veterans Administration, Department of Defense and the US Department of State.
Established Telemedicine Encounter Management System (TEMS) configurations for remote physician review and consultation.
Took charge of meeting individual healthcare delivery models of various federal healthcare organizations through complex clinical telemedicine systems
Successfully enhanced annual federal market revenue from $100K to $1.8M (1,700%) in the first nine months.
United States Navy Boston, MA
Health Professions Officer Recruiter | Medical Programs Officer Recruiter 2006–2009
Functioned as Navy recruiting district and New England collegiate program manager, responsible for recruitment and management of more than 50 healthcare officers from over 20 specialties from pre-application and application processes by utilizing academic programs to full time active Navy status.
Oversaw additional 50 Navy officer candidates recruited by other district recruiters.
Directed candidate interviews with Navy healthcare professionals nationwide.
Built strategic and professional relationships with hiring managers to keep informed on current and future hiring and business needs.
Communicated with candidates to notify them of employment possibilities, consideration, and selection.
Arranged presentations to target audiences in the specific job markets.
Executed searches for the qualified candidates in accordance with relevant job criteria through computer databases, internet recruiting resources, cold calls, media, university personnel, and employee referrals.
Kept potential applicants up-to-date with information concerning facilities, operations, benefits, jobs, and career opportunities in organization.
Validated credentialing, on-line security verification, and personal identification verification while preparing recruitment documents which included announcements, applicant notices, and referrals.
Assisted applicants on regulations, policies, and procedures governing recruitment and staffing.
Hospital Corpsman | Chief Petty Officer 1987–2009
Served as Navy Fleet Marine Force corpsman for the United States Marines for 11 years, handling the maintenance of health records to guarantee all routine medical requirements are kept up-to-date.
Determined injuries and illnesses, while providing training in all facets of first and buddy aid which included intravenous fluid (IV therapy) administration.
Spearheaded all facets of the ward and clinical care, emergency medicine, medication administration, venipuncture, immunization administration, IV therapy, and triage; and referral for all medical and dental services and medical evacuations.
Master of Science in Health Informatics: In Progress, Expected Graduation Date: Apr 2019
Northeastern University | Boston, MA
Bachelor of Science in Healthcare Management
Northeastern University | Boston, MA
Graduated magna cum laude
Graduate Certificate in Healthcare Informatics
Member, Benevolent and Protective Order of Elks Lodge
Board of Directors, Ironstone Farm and Challenge Unlimited
Member, American Legion | Member, Veterans of Foreign War
Member, Elks Lodge | Member, Chief Petty Officers Association
Member, Health Information Management Systems Society (HIMSS)
New Business Development
Leadership and Team Building
Strategic Planning and Implementation
Regulatory Compliance and Standards
Fellow, The Mission Continues
Member, Project Management Institute (PMI)
Board of Directors, Merrimack Valley Food Bank
Microsoft Office Applications | MySQL | SQL Server | EMR/EHR (CHCS I, CHCS II, AHLTA, Vista, CPRS)
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