Office Manager - Information Technology Resume Search
Office Manager - Information Technology Resume Search
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Office Manager Resume


Desired Industry: Information Technology SpiderID: 81803
Desired Job Location: North Royalton, Ohio Date Posted: 2/9/2019
Type of Position: Full-Time Permanent Availability Date: 2/11/19
Desired Wage: 46,000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: No
Highest Degree Attained: High School/Equivalent Willing to Relocate: Yes


Objective:
I am a self-motivated, highly intelligent, office professional with over 18 years of experience in Customer Service and over 8 years of experience in Business Operations and Development, Office Management and Administration. I am currently looking to join an organization with a positive environment, where I can effectively utilize my expertise to assist in increasing Company revenues and efficiency, while also continuing to further expand my knowledge and elevate my career. My goal is to have a long tenure with a company where I can establish myself as an invaluable team member in the success and further development of the business, as I have done in my previous positions


Experience:
Office Manager
The Holtkamp Organ Company​ ​​​​​July 2017 to Present
• Financial: Period end processing, maintain complex daily balance and budget spreadsheet for President, Manage the credit card balances and entries, Process accounts payables, accounts receivables, client invoicing, and collections, Maintain and reconcile petty cash, process expense reports, work closely with the accountant on year end closing and reporting, various financial reporting for the President
• Process weekly payroll into MAS 90 for 15 employees
• HR: Maintain employee records: Unemployment, Child support, Time sheets, Attendance records, Health benefit administration, New employee set up, Employee handbook
• Manage daily administrative operations for the office: Open and sort mail, File and maintain vendor and client records, Mail & UPS shipping, Office supplies inventory, answer telephone and direct calls or record messages appropriately
• Prepare correspondence letters and mass mailings to past, current and prospective clients, answer all emails and web inquiries
• Book complex travel arrangements for job installations, Schedule appointments and maintain calendar for the shop
• Work closely with vendors, place orders, track orders
• Track job costs and hours in Excel

General Customer Service, Cashier, Cosmetics Clerk and Deli Clerk
Discount Drug Mart​​ ​​​​​​October 2014 to July 2017
• General customer service, cashier, stocking shelves, working in the deli, working the cosmetics counter
and video rentals, maintaining store shelves, taking inventory and ordering stock, resetting displays
according to plan-o-grams, resetting prices from corporate

Office Manager/Administrative Assistant/Financial Manager
Multiple Companies/Temporary Contract Assignments​​ ​​March 2013 to June 2014
• Operations- Improve business processes for all areas of the business including: accounting, purchasing, and collections
▪ Purchasing and Returns- Created and sent all purchase orders, handled order problems/returns, tracked orders, obtained and recorded all serial numbers, and support contract expiration dates from vendors for clients
▪ Managed Commissions- Recorded each Sales Managers’ daily commission changes, created and maintained complex Excel spreadsheets for each Sales Professional
▪ Accounting and Finance- Managed the accounting system as the Quickbooks administrator, prepared detailed client invoices, handled collections, reconciled the books monthly, deposited and recorded receivables, executed all accounts payable functions
▪ Office Management- Asset tracking and documentation, answer telephone calls and provide assistance to clients and vendors, manage company’s leases and contracts, general upkeep of office
• Vendor Relations- Identify and develop profitable, new Partner relationships. Strategize ways to expand sales by utilizing and strengthening Partner relationships.
• Development of training programs on sales processes, products, prospecting, & best practices for new Sales Account Managers and to elevate existing Sales Account Managers’ revenue generation with ongoing training.
• Use marketing tools and Salesforce.com CRM system to manage current customers and prospective customers. Assign new leads to team members.

Office Manager/Administrative Assistant/Financial Manager
Hipskind Technology Solutions Group, Inc.​​​​January 2007 to March 2013
▪ Operations- With no existing procedures in place, I created, implemented, and continued to improve operational procedures/policies for all areas of the business including: accounting, purchasing, credit/ collections, payroll, and HR
▪ Accounting and Finance- Managed the accounting system as the Quickbooks administrator, prepared detailed client invoices, handled collections, reconciled the books monthly, deposited and recorded receivables, executed all accounts payable functions (both for the business, and for the owner personally, managed loan accounts, tracked office budget and monthly internal costs/expenses and analyzed ways to improve spending, created numerous financial reports for the President and department managers. Prepared and paid monthly sales tax payables (ST-1 Forms), handled tax audits for the company
▪ Purchasing and Returns- Created and sent all purchase orders, handled order problems/returns, tracked orders, obtained and recorded all serial numbers, and support contract expiration dates from vendors for clients
▪ Managed Commissions- Recorded each Sales Managers’ daily commission changes, created and maintained complex Excel spreadsheets for each Sales Professional
▪ Office Management- Asset tracking and documentation, answer telephone calls and provide assistance to clients and vendors, manage company’s leases and contracts, general upkeep of office (supplies, conference room scheduling, scheduling repairs, etc.)
• Use marketing tools and Salesforce.com CRM system to manage current customers and prospective customers.

Inside Sales, Maintenance Contract Specialist​
Network System Technologies, Inc. ​​​​ June 2005 to January 2007
▪ Maintain existing client relationships and developed new customer relations
▪ Obtained price quotes from vendors and negotiated pricing
▪ Created quotes for customers involving complex hardware, software and support configurations
▪ Managed internal and customer maintenance contracts- recorded serial numbers, service support levels and contract end dates within the CRM and on excel spreadsheets, monitored expiration dates, created reminders, and proactively provided quotes to customers for upcoming renewals
▪ Supported Account Managers in any area necessary to close or drive sales
▪ Assisted Office Manager with Accounts Payable and Accounts Receivable
▪ Prepared client invoices
▪ Assisted Office Manager with tracking/calculating Sales Representatives commissions
• Use marketing tools and Salesforce.com CRM system to manage current customers and prospective customers.

Administrative Coordinator
TLC Vision ​​​ June 2004 to June 2005
▪ Served as the initial contact person, principally responsible for all front desk and reception activities
▪ Greeted patients in a service oriented and professional manner, answered phones, monitored the reception area for patient comfort and potential emergencies, registered and submitted charges for patients
▪ Assisted in coordinating patient care from an administrative perspective
▪ Maintained all patient records in accordance to HIPPA regulations
▪ Scheduled all consultation, surgery and post-surgical appointments, and made all patient follow-up calls
▪ Identified gaps and resolved issues with patient scheduling; recommended and implemented improvements as necessary
Administrative Assistant
Dr. Riaz Baber and Associates ​​​​October 2003 to June 2004
▪ Initiated office procedures and actions to improve the efficiency, and organization, of a very fast paced Psychiatry practice
▪ Collected patient payments and reconciled receipts at the close of business each day
▪ Recorded all patient issues, questions, or follow-up requests for doctors determined urgency of each message
▪ Prepared correspondences, reports, and memos for the
▪ Organized and maintained patient files in accordance to HIPPA regulations


Education:
Completed one year of course work towards a degree in business administration
Aurora University, Aurora IL​​​​​​​2001-2002

Completed one year of course work towards a degree in business administration
Waubonsie Valley Community College, Wheaton, IL​​​​2000-2001

High School Diploma
Waubonsie Valley High School - Aurora, IL​​​​Graduated in 2000


Skills:
Computer savvy, expertise with all versions of Microsoft applications - including Outlook, Word, Excel, PowerPoint, Dynamics CRM, Lync, Publisher, etc., QuickBooks Administrator, Salesforce, Adobe, Quosal, QuoteWerks, AutoTask, AS400, and MAS 90
Work well alone and within a team
Strong supervisory skills with proven success identifying process improvements and utilizing strategic problem solving
Ability to quickly adapt to a rapidly changing work environment to ensure high productivity
Self-starter with the ability to prioritize and multitask, even with frequent interruptions
Excellent verbal and written communication skills
Analytical skills with creative thinking with a strong attention to detail and organization
Energetic interpersonal presence - confidently & independently interact w/ others. Not afraid to ask questions or offer opinions
Extremely trustworthy and dedicated with experience in positions that require maintaining strict confidentiality


Reference:
Available upon request.


Candidate Contact Information:
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