Business Process And Controls Senior Consultant | Risk And Financial A
Business Process And Controls Senior Consultant | Risk And Financial A
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Business Process And Controls Senior Consultant | Risk And Financial Auditor Resume

Desired Industry: Accounting/Bookkeeping SpiderID: 81706
Desired Job Location: Queen Creek, Arizona Date Posted: 12/19/2018
Type of Position: Full-Time Permanent Availability Date:
Desired Wage:
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Bachelors Willing to Relocate: Yes

Accomplished, growth-focused, and highly analytical professional with solid track record of success within various fields encompassing business analysis, general management, program and project operations, business process controls, and internal audit. Armed with proven ability to enhance operational efficiency, reduce costs, as well as conceptualize and implement complex plan strategies. Known for unparalleled work ethic and exemplary ability to efficiently oversee multiple priorities within fast-paced environment. Equipped with outstanding communication and interpersonal skills, capable of building and maintaining relationships with a multi-disciplinary network of individuals.

CONDUENT (Formerly Xerox Business Services and Affiliated Computer Services), Tempe, AZ
Business Analyst Jun 2013 – Present
 Render assistance in developing processes to monitor enrollment issues; reporting directly to client and company executives
 Organize procurement activities to acquire purchase orders for contract-related expenditures and associated contracted service providers
 Track operational results against contracted service level agreement (SLA) through the development and maintenance of key performance indicator scorecard
 Work closely with solutions integrator to design and institute CRM application
 Serve as point person in charge of documenting disaster recovery and business continuity process plans for contracts, as well as collaborating with teams to mitigate gaps
 Handle provider relationships and guarantee providers meet contractual obligations and leadership expectations
 Performed invoice billing reconciliations, enabling the company to bill and recover over $192K in previously uncollected revenue
 Developed process that settled claims directed to old and invalid workflow queues, resolved thousands of aged claims; enhanced visibility and transparency of process; and prevented $20K of SLA penalties each month
 Decreased costs measured in time and or labor avoided through the execution of various initiatives:
o Decreased agent call handle time through the optimization of processes and workflows by means of initiating testing, creating documentation, and conducting changes and upgrades to the CRM application;
o Implemented changes to the interactive voice response phone system which reduced agent handle time, allowing to boost number of contacts per agent and increased revenue for Conduent
o Designed process to hold providers accountable for contract SLA violations, successfully recovered $100K in penalties and increased provider accountability and agents’ ability to quickly administer claims
 Created and implemented changes to interactive voice response (IVR) for State public assistance programs that lower handle time, improved customer experiences, expanded survey participation, and accurate reporting
 Generated and reviewed various reports for trends, remediation, and gap identification, resulted in the following outcomes:
o Discovery of several areas misrepresented contacts billed to clients; and
o Recognize areas where additional staff was necessary to accommodate peak volumes and impede incurring penalties due to missed contractual obligations
 Played a pivotal role in numerous contract renewals through gap analysis for business security; and in delivering details surrounding costs for price matrix modeling for clients
 Effectively negotiated several provider contracts at rates of 20% to 36% less than previous years costs
 Solely obtained over $200K in revenue by effectuating cost-saving and cost-avoidance initiatives in 2017 to 2018
 Collaborated with internal groups and vendors in determining reasons for late/non-payment as well as root causes for issues, formulated and provided solutions to root causes, thus allowing vendors to acquire payment from Conduent, preventing hidden thousands of dollars in penalties from occurring/being levied against individual contracts
 Coordinated with internal groups in order to acquire excess equipment from other locations to be used in current location, thus saving the company $15K in expenses
 Earned recognition for conducting changes to two different clients phone systems on time, on budget and without any negative impacts

Functional Manager | Subject Matter Expert Jan 2008 – Jun 2013
 Administered accounts payable (A/P) processes and was subject matter expert (SME) for processes associated to audit, debit balance, statements, internal controls, Mexico and Argentina activity, and helpdesk
 Oversaw A/P analysts as well as vendor and supplier relations along with timely and accurate processing and auditing of invoices and supplier payments
 Observed strict adherence to corporate, accounting, and Sarbanes-Oxley (SOX 404) standards; settled escalated issues from employees and vendors regarding accounts payable; and strictly conformed to A/P files and records in accordance with company policies and government regulations
 Functioned as the migration lead for the transition of Mexico and Argentina work from client locations to offshore and near shore locations
 Devised new technologies and process automations in numerous disbursements areas to establish an environment of continuous improvement
 Aided account executives and client throughout client’s bankruptcy filing and cure process
 Designed A/P training manual for client’s Global Procurement Team while executing training with Global Procurement organization to boost A/P knowledge among staff, prevent supplier payment delays, reduce invoice rejections and cultivate a collaborative environment
 Received the following awards for demonstrating exemplary performance and professionalism:
o ACS Hustle Award: GMA Leadership Excellence Award in 2013;
o ACS Hustle Award: Going Above and Beyond Award in 2009;
o ACS Hustle Award: Going Above and Beyond Award 2007;
o Received multiple internal peer recognition awards from colleagues
 Mentored and guided users and acted as the primary troubleshooter on various processes that drove efficiency gains, significant cost-savings, and labor minimization
 Achieved automated process and lessened labor time for the review process by revising audit ad-hoc reports to condense A/P data
 Successfully reduced costs and minimized or curtailed labor by performing various initiatives:
o Transfer of documents to workflow tool, eliminated the process of printing reports which terminated supply storage and transport costs;
o Development of new processes and streamlined existing policies in the debit balance collection efforts that reduced number of accounts in collections by over 30% and recovered $4.5M; and
o Implementation of new technologies and process automations in A/P Department which reduced turnaround time by 85% and eradicated the need and cost for long-term storage of documents as well as labor needed for workload by 21%.
 Spearheaded several initiatives, including:
o Implementation of out of range, manual audit, and duplicate payment databases, resulted in decreased time, reduced FTE, improved accuracy and reporting, and cost savings
o Deployment of electronic workflow tool to allow for data entry, reducing FTE while saving time on data entry and postage costs
o Wire payment database to assess debits processed under vendor DUNS that saved money by preventing duplicate payments
o Default account processes, which reduced processing time, increased accounting accuracy, and removed aged unprocessed invoices
o Creation of supplier Service Desk, thus improving supplier satisfaction, inquiry tracking, and reporting

Internal Controls Auditor Jan 2005 – Dec 2007
 Guaranteed compliance of all internal controls related to all accounts payable and disbursement processes
 Initiated and produced annual SOX testing to ensure compliance and resolve areas of non-compliance
 Performed trend analysis on accounts payable month-end journal entries to determine and address variances
 Created training documentation and implemented new requirements related to spreadsheet remediation for the contract
 Served as point of contact for client’s annual third party external audits
 Gained distinction for being a sought-after internal controls auditor, providing support to several departments in completing annual SOX testing and spreadsheet remediation
 Developed processes to resolve deficiencies identified during testing, allowed satisfactory audit ratings, improved quality, and enhanced client satisfaction
 Created and deployed root cause analysis process to be utilized throughout contract, which permitted a consistent method in identifying incident root causes and tracking of incident action plans to completion
 Led the implementation of several improvements, including:
o Wire verifier database, enabled tracking to guarantee on-time completion of critical processes while preventing penalties from being assessed
o Third-party recovery database, decreased processing time while improving reporting ability and generating time savings of approximately 10 hours per month
o Electronic approval processes, reduced processing time by 50%
o Institution of an electronic on-line document management workflow tool strengthened controls surrounding approval processes and accounting accuracy, while decreasing labor and individual cycle time by more than 50%

Bachelor of Science in Accounting • Western International University, Chandler, AZ and Scottsdale, AZ
Graduated summa cum laude

International Association of Outsourcing Professionals | International Accounts Payable Professionals, Former Member

Six Sigma and Lean Principles
Disaster Recovery and Business Continuity
Key Performance Indicator Development
Internal and External Audit Coordination
Business Process Controls
Sarbanes Oxley 404 Compliance
Quality Control Development and Execution
Change Management Implementation
Value and Revenue Generation
Enterprise Resource Planning

Additional Information:
International Association of Outsourcing Professionals | International Accounts Payable Professionals, Former Member


Microsoft Office Applications (Outlook, Word, Excel, PowerPoint, SharePoint, and Visio)
SmartSheet | SQL | Access | IVR Systems | Oracle CRM | Oracle Fusion Procurement

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