Operations Manager Resume
|Desired Industry: Business/Management
|Desired Job Location: Stokesdale, North Carolina
||Date Posted: 12/2/2018
|Type of Position: Full-Time Permanent
||Availability Date: immediately
|Desired Wage: 75000
||U.S. Work Authorization: Yes
|Job Level: Management (Manager, Director)
||Willing to Travel: Yes, 25-50%
|Highest Degree Attained: Bachelors
||Willing to Relocate: No
Performance-focused, detail-oriented, and multifaceted professional, offering wide-ranging experience in project management, business administration, executive and administrative services, and event facilitation. Armed with problem-solving skills in identifying and addressing complex issues as well as formulating and implementing action plans to secure positive outcomes. Equipped with solid interpersonal and communication aptitudes, both oral and written, in establishing productive rapport with individuals of diverse backgrounds. Technically proficient with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), ADP, and Concur; with typing speed of 90+ words per minute.
Executive and Administrative Management
Employed analytical skills in generating and submitting expense reports, correspondence, and spreadsheets; regression analysis and financial reports; as well as agenda and minutes for weekly direct report conference call. Offers hands-on administrative support to C-Level executives.
Managed all aspects of the office operations, including office maintenance and supplies, collaborated with building management and vendors.
Efficiently handled the negotiation of office costs within allotted budget.
Led and mentored support staff, while overseeing all functions of employee support, as well as resolving staff issues and concerns.
Administered calls, correspondence, appointments, and schedules, while maintaining the company’s order control manual.
Assumed accountability in maintaining calendar and arranging travel for executives, managing office operation costs, as well as creating and disseminating newsletter.
Held responsibility in creating and overseeing the learning management system (LMS).
Led various types of projects including two major office moves, and the build-out of PopHealthCare’s current office space.
Guided leaders and staff in the implementation of department procedure and process changes.
Human Resources and Benefit Administration
Promptly responded to employee benefit enrollment and all benefit-related questions, as well as insurance enrollment and employee insurance-related concerns.
Handled negotiation of rates for various insurance companies.
Held accountability in maintaining company employee tracker program, managing paid time off (PTO) schedules for staff, and in conducting background checks on new employees and contractors.
Took charge of recruiting, screening, interviewing, and selecting applicants and new employees, while ensuring new employee hiring process and document compliance.
Designed and published training and orientation courses for LMS, as well as education calendar for enduring courses and new employee orientation.
Developed and facilitated provider training classes.
Displayed competency in organizing firm events and meetings, including staff appreciation, luncheon, firm picnic, holiday luncheon, attorney holiday party, and weekly clinical review call.
Functioned as captain for ALA and Susan G. Komen Walk Campaigns and Giving Campaign.
Served as an executive assistant to C-level executives by supporting the chief executive officer (CEO), chief financial officer (CFO), chief operating officer (COO), chief marketing officer (CMO), and senior vice president of operations.
Proactively coordinated with the building management in identifying and addressing all office issues.
Rendered hands-on support in developing and implementing LMS.
Partnered with the Learning and Development Team in conceptualizing courses for CE/CME and non-CE/CME.
Teamed up with CFO in balancing insurance invoices and payments.
Contributed key insights in creating company business plan as well as in planning and reconciling budget.
PopHealthCare, Franklin, TN
Human Resources Advisor 2018–Present
Office Manager | Project Manager Inclusive Dates
Executive Assistant 2014
INSPIRIS — Optum Care Delivery and Management (a Division of UnitedHealth Group), Brentwood, TN
Learning Management System (LMS) Administrator | Instructional Designer 2012–2014
Executive Assistant 2012
Human Resources/Benefits Specialist 2011–2012
Bone McAllester Norton, PLLC, Nashville, TN
Executive Assistant | Human Resources Generalist | Benefits Coordinator 2010–2011
Lanier Ford Shaver & Payne PC, Huntsville, AL
Assistant Office Manager| Administrative and Legal Assistant | Human Resources Generalist 2000–2010
Lifetouch NSS (formerly known as Olan Mills), Chattanooga, TN
Executive Assistant 1986–2000
Bachelor of Science in Business Administration and Marketing, with Concentration in Project Management
In Progress (Expected Completion Date: Mar 2019) | Capella University, Minneapolis, MN
Coursework in Business Management | Chattanooga State Community College, Chattanooga, TN
Diploma Legal Assistant | Edmonson Junior College, Chattanooga, TN
productive rapport with individuals of diverse backgrounds. Technically proficient with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), ADP, and Concur; with typing speed of 90+ words per minute.
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