Account Manager - Healthcare Resume Search
Account Manager - Healthcare Resume Search
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Account Manager Resume


Desired Industry: Healthcare SpiderID: 81606
Desired Job Location: Huntington Beach, California Date Posted: 11/8/2018
Type of Position: Full-Time Permanent Availability Date:
Desired Wage: 70000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: No
Highest Degree Attained: Willing to Relocate: No


Objective:
Accomplished and growth-focused professional offering diverse background in sales and business development, client relations, product management, and staff leadership. Recognized for ability to implement strategies to increase sales rankings and drive revenue growth and company profitability. Effective at leading top-caliber professionals toward attainment of set-forth goals and objectives; as well as cultivating positive customer relationships through strong communication, problem-solving, negotiation, and interpersonal abilities. Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and Salesforce.com.


Experience:
Metropolitan Life Insurance Company – Huntington Beach, CA
Senior Affinity Consultant 2010–Present
Manage over 60 relationships worth over $40M.
Provide hands-on support to the following business initiatives to attain set-forth goals:
Account planning and renewal:
Plan update and additional coverage;
Benefit proposal presentation and finalist meetings participation:
Underwriting with specialty market requests for proposal (RFP’s)
Lead all phases of new implementation, from initial onboarding to first bill cycle.
Demonstrated effectiveness in managing complex discussions and negotiation of renewals as well as discussing value and understanding client needs.
Ensure same-day processing of additional coverage requests.
Guide internal groups to develop high-velocity team, while directing team members in new business execution, as well as in clearing approximately $1M in due and unpaid premium.
Facilitate in-depth discussion on complex policy and certificate issues with customers and their legal representatives.
Generate and submit regulatory filings in coordination with the Contract Team.
Collaborate on developing marketing pieces and create benefit summaries.
Initiate a group termination process to be complied by a team, notifying all departments and gathering all outstanding balances.
Direct and strategize contract development, review, and signoff, as well as the client deliverables, including product/marketing materials and broker commission agreements.
Administer transition of large block of federal employees to another carrier in partnership with the Treasury Department, third-party administrator, broker, and all members of the new carrier team.

Career Highlights
Maximized capabilities of the sales teams from strategic partners on all DHMO products comprised of product highlights, members’ enrollment, and new business submission.
Developed group termination process for the team to utilization, thus ensuring all premium collected and no claims paid in error.
Drove efforts in attaining retention rate by 92%.
Significantly reduced implementation time from 15 days to less than 5 by creating added coverage business rules for key relationships, driving increased revenue of $13M.
Acquired more than 40 customers and established partnership through excellent customer service.

SafeGuard Health Plan – Irvine, CA (acquired by Metropolitan Life Insurance)
Strategic Relationship Manager 2003–2010
Expertly managed an annual group benefits premium worth $20M.
Worked closely with four key relationships, such as Health Net, MetLife, Humana and The Principal, as well as with their approximately 3,000 groups.
Facilitated in-depth training to strategic sales partners regarding marketing and processing new business.
Closely coordinated with a 10-member team in transitioning 2,000 SafeGuard group customers onto MetLife paper within 18 months of the acquisition.

Career Highlights
Played an instrumental role in executing a $10M worth revenue project through successful integration of Health Net business into the company’s platform.
Earned excellent customer satisfaction feedback through effective communication and escalation of service issues.


Education:
license

Life Health Producer License (State of California)


Skills:
Strategic Business Planning
Business Opportunity Management
Consultative Sales Techniques
Product and Service Management
Client Retention and Relations
Key Account Development
Staff Collaboration and Training
Sales and Marketing Optimization
Continuous Process Improvement
Rapid Conflict Resolution


Additional Information:
professional development

Life Health Insurance License Courses

community involvement

SurfCityUSA Pacific Coast Highway Cleanup
Second Harvest
Jessie Rees Foundation “Never Ever Give Up” (NEGU)


Candidate Contact Information:
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