Chief Operating Officer - Healthcare Resume Search
Chief Operating Officer - Healthcare Resume Search
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Chief Operating Officer Resume


Desired Industry: Healthcare SpiderID: 81568
Desired Job Location: El Paso, Texas Date Posted: 10/25/2018
Type of Position: Full-Time Permanent Availability Date:
Desired Wage: 160000
U.S. Work Authorization: Yes
Job Level: Executive (President, VP, CEO) Willing to Travel:
Highest Degree Attained: Masters Willing to Relocate: Yes


Objective:
Seasoned, results-driven, and highly accomplished professional with proven track record of success in all areas of healthcare operations and management

Additional qualifications include:
 Expertise in directing and supervising hospital operations and activities including various entities such as logistics, human resources, security, and public affairs
 Adept in all facets of resource and information management, budget management, continuous process improvement, facility and patient administration, process reengineering, life safety and security, and emergency management operations
 Effectiveness in interacting, as well as collaborating, with clinical leaders and diverse individuals to generate quality and fiscal success
 Proven success in identifying factors that negatively affect the operations and conceptualizing and executing tactical plans to transform underperforming organizations to highly efficient entities
 Technical proficiency in using Microsoft Office applications (Word, PowerPoint, Outlook, Excel, Access, and Publisher), Composite Health Care System, AHLTA, M2(data mining application), and TRANSCOM Regulating and Command and Control Evacuation System


Experience:
UNITED STATES ARMY, Various Locations
Deputy Commander for Administration (COO) Jul 2017–Present
William Beaumont Army Medical Center, El Paso, TX
 Manage operations of a 109-bed medical center with 15 graduate medical education programs and 5 outlying primary care clinics with a $485M budget and 4.3K staff providing primary and specialty care to over 100K eligible beneficiaries and 70K Veterans Affairs beneficiaries with 430 military and civilian administrative staff providing care across the largest military installation in the U.S.
 Administer a $385M annual budget with $140M in equipment and approximately 1.2M square feet of facilities
 Supervise logistics, human resources, resource management, patient administration, information management, operations and security, facility management, and provost marshal
 Function effectively as primary delegated management official in labor, management, and employee relations actions; union actions/negotiations; and equal employment opportunity actions

CAREER HIGHLIGHTS
 Expertly addressed a $26M budget shortfall through process improvement initiatives and correction on reimbursement discrepancies
 Effectively minimized the administrative burden on providers, enhanced order-to-bed time, and acquired over $10M in billable opportunity revenue by executing the process reengineering initiative for the medical center’s admission process
 Decreased hiring official selection time from 44 days to 18 days by eliminating inefficiencies thus streamlining the medical center’s recruiting and staffing efforts
 Radically improved the most toxic and hostile management and bargaining unit relationship in the Army Medical Command to a positive and collaborative one focused on treatment quality to employees and an approach that afforded recognition and accountability
 Led the launch of Community Based Medical Home by building a multi-disciplinary working group of critical stakeholders that met all organizational goals with zero delays and integrated a marketing and enrollment plan

Deputy Commander for Administration (COO) Jun 2015–Jul 2017
Bassett Army Community Hospital, Fort Wainwright, AK
 Provided expert management to the operations at the Army’s most remote hospital with a $68M budget and 830 staff providing primary and specialty care to nearly 32K beneficiaries with 290 military and civilian administrative personnel providing care across 3 separate military installations including active duty units, USAR units, and Alaska National Guard units; a 21-bed hospital, and 4 primary care clinics while overseeing logistical support to 37 healthcare communities spread across the state of Alaska
 Assumed responsibility and oversight of a $68M annual budget with $46M equipment and almost 496K square feet of facilities including the following;
o Logistics, human resources, patient administration, information management, public affairs, safety, operations and security, nutrition care, two medical companies, and two warrior transition companies; and
o Chief operating officer of the strategic planning tenets for the Hospital Commander (CEO)

CAREER HIGHLIGHTS
 Demonstrated efficiency, workflow engineering, and documentation improvement which resulted in reducing a projected of $8M budget shortfall to less than $450K
 Led a Capital Expense Equipment Program that directed the strategic organization reinvestment into aging and new service equipment while obtaining additional funding which acquired approximately 150% of initial programing goals
 Took part as principle member of the Leadership Team, accountable for the administration of environment of care, life safety and security, and emergency management operations that was recognized as one of the most successful Joint Commission (TJC) surveys in the Army Medical Department of the year
 Conceptualized and instituted performance and quality controls that raised Bassett Army Community Hospital, with projected revenue surplus, to be one of the only two military treatment facilities in Regional Health Command Pacific for the fiscal year of 2017 (FY17) to meet all fiscal performance management goals

Deputy Commander for Administration (COO) May 2013–Jun 2015
Kenner Army Health Clinic, Fort Lee, VA
 Supervised operations of a free-standing, multi-specialty ambulatory care clinic and 4 outlying clinics providing primary and specialty care services to over 20K beneficiaries and up to 36K multi-services students, staffed with over 450 personnel
 Assumed responsibility in managing $54M annual budget, $12.7M worth equipment, and 280K square feet of facilities
 Led an administrative staff including logistics, human resources, resource management, patient administration, information management, managed care, public affairs, safety, and operations and security

CAREER HIGHLIGHTS
 Served as key part of the Leadership Team that maximized healthcare and service delivery and achieved the lowest Army military treatment facility per member per month cost for FY 2014
 Enhanced healthcare services value generation by 16% by improving business planning and reengineering efforts achieving the number one facility in Northern Region Medical Command based on business performance
 Developed and promoted the organization’s first successful strategic planning conference in 2013 that secured performance objectives with clear, quantifiable metrics, repeating the accomplishment in 2014

Lieutenant Colonel | Deputy Commander for Administration (COO) May 2011–May 2013
Andrew Rader US Army Health Clinic, Joint Base Myers-Henderson Hall, VA
 Expertly led primary and limited specialty care operations at one of the largest free-standing ambulatory health clinics in the United States Army with a $14.2M budget and 150 staff supporting over 11.2K enrolled beneficiaries and over 15K reliant beneficiaries in the National Capital Region
 Performed planning and direction to all areas of administration and ancillary services involving human resources, logistics, facilities, business operations, patient administration, information management, laboratory services, radiology services, and pharmacy operations
 Coordinated with the area’s managed care support contractor in creating Northern Virginia Market Group (a region wide, Department of Defense joint-service business planning group) for the enhancement of integration of region-wide military treatment facility operations

CAREER HIGHLIGHTS
 Achieved 7% increase in relative value unit (RVU) production in FY12 levels and 22% in FY11 levels without increasing the number of staff through process and workflow optimization efforts
 Established an aggressive and multi-demographic enrollment management program that efficiently boosted enrollment by 21% in the first year and sustained enrollment at greater than 90% of capacity despite the constant turnover driven by military operations
 Maintained focus on revenue cycle operations and collections which achieved 150% of previous year’s value in third-party collections


Education:
Bachelor of Science in Biology, Minor in Chemistry
University of Tennessee at Chattanooga, Chattanooga, TN

Master of Healthcare Administration
Baylor University, Waco, TX

Master Business Administration
Baylor University, Waco, TX


Affiliations:
Fellow in the American College of Healthcare Executives


Skills:
Seasoned, results-driven, and highly accomplished professional with proven track record of success in all areas of healthcare operations and management

Additional qualifications include:
 Expertise in directing and supervising hospital operations and activities including various entities such as logistics, human resources, security, and public affairs
 Adept in all facets of resource and information management, budget management, continuous process improvement, facility and patient administration, process reengineering, life safety and security, and emergency management operations
 Effectiveness in interacting, as well as collaborating, with clinical leaders and diverse individuals to generate quality and fiscal success
 Proven success in identifying factors that negatively affect the operations and conceptualizing and executing tactical plans to transform underperforming organizations to highly efficient entities
 Technical proficiency in using Microsoft Office applications (Word, PowerPoint, Outlook, Excel, Access, and Publisher), Composite Health Care System, AHLTA, M2(data mining application), and TRANSCOM Regulating and Command and Control Evacuation System


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