Managerial | Supervisor - Healthcare Resume Search
Managerial | Supervisor - Healthcare Resume Search
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Managerial | Supervisor Resume


Desired Industry: Healthcare SpiderID: 81565
Desired Job Location: Norman, Oklahoma Date Posted: 10/25/2018
Type of Position: Full-Time Permanent Availability Date:
Desired Wage: 50000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Other Willing to Relocate: Yes


Objective:
Multifaceted, detail-oriented, and results-driven professional offering broad-based experience in organizational leadership, health service management, and crisis and emergency communication.
Additional qualifications included:

Highly effective at developing and implementing innovative strategies and effective processes to meet operational and productivity goals while ensuring adherence to industry standards and regulatory requirements.
Expert at delivering highest quality of products and services through efficient management and coordination of all projects and programs.
Equipped with strong interpersonal, and communication aptitudes to foster and cultivate positive relationships with all levels of individuals.
Proficient with Microsoft Office Suite (Word and Excel).


Experience:
NTT Data Oklahoma City, OK
HC and Insurance Operations Supervisor 20172018
Handled the collection and analysis of data to assess operational issues and processes of improvement recommendations
Organized and reported all findings to senior management teams
Planned and facilitated monthly meetings, events, and continuous improvement project for the creation of innovative strategies to influence workplace relationships
Keenly recognized operational inefficiencies, while providing sound recommendations for process improvements
Strategically trained and supervised 50 team members in a cross-functional operations
Created and updated work procedures to attain set production schedules

HC and Insurance Operations Team Lead 20162017
Utilized gap analysis method in determining process inefficiencies
Directed overall process activities to meet optimum results in resolving operational inefficiencies
Proposed cost-effective operational improvement in accordance with tracking and analysis
Gathered pertinent information related to business processes and user requirements by interviewing key business users
Tracked and generated solutions on any arising issues concerning the integrity of data flow within databases
Ensured attainment of changing business needs by performing quality assurance on business processes and evaluating procedures
Designed set of metrics based on raw company data to identify improvement in organizational efficiency
Held responsibility in overseeing floor service functions for 206 processors, as well as maintaining file organization and research and development for the whole floor
Generated and presented relevant reports through advanced Excel spreadsheet on a daily basis

DELL Services (Acquired by NTT Data) Oklahoma City, OK
Medical Claims Adjudicator 20152016
Demonstrated broad understanding of all aspects of specialization, medical terminology/claims processing, and standard operating procedures (SOPs)
Displayed expertise in covered benefits as well as insurance and provider contracts in adjudicating claims
Offered support to other processors in handling and answering questions and CSMEs
Played as a key member of Emergency Response Team
Strategically led 50 people to achieve 13% quality to 100% in less than six months as a supervisor

MetLife Tulsa, OK
Customer Service Representative II 2014
Took charge of updating all company policies as well as presenting detailed and accurate information regarding customer inquiries
Developed applicable procedures exceptions in accommodating unusual customer requests
Fulfilled key tasks, including creating quotes, filing death claims, interpreting benefits, and providing online help


Education:
Graphic Designs Printing Technology
Central Vo-Tech Drumright, OK
Outstanding Student of the First Semester | Outstanding Student of the Year


Skills:
Operational Management
Continuous Process Improvement
Data Gathering and Analysis
Database Management
Report Generation
HIPAA Regulatory Compliance
Rapid Conflict Resolution
Client Service and Relation


Additional Information:
Certifications

Cardiopulmonary Resuscitation (CPR)
First Aid


Candidate Contact Information:
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